“Why is my projector not playing the video and only playing the sound?”
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Hi there, Thanks for asking. May I know if you cast the streaming services from your phone? Due to the copyright issues, some streaming services like Netflix, Hulu, Disney +, HBO and Prime Video from mobile devices to the projector will be banned or restricted. It’s recommended to plug a TV stick or Roku stick into the projector or connect a laptop, Chromecast or wireless dongle to it via HDMI port to stream these services. Hope this helps. VANKYO provides customers with a three-year warranty and professional customer service and technical support. If you have any questions, please feel free to contact our customer service at [email protected]. - Vankyo Support Team
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