Questions & Answers

Q: Questionhow many GB does this phone have? how much memory?

Asked 4 years ago by dave.

• A:Answer Hi Dave, Thank you for your inquiry and interest in our product. This Moto Ace 5G One (64GB) phone has a 6GB RAM memory. You can check this link for the phone's specification here: https://www.motorola.com/us/smartphones-motorola-one-5g-ace/p?skuId=537. -Mitch

  Answered 4 years ago by Motorola Customer Care

  
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Q: QuestionBought this phone For the second time for first one didn't have the cord wall adapter bought second time still no adapter in the box . Shouldn't be included with the phone,now I have to use my old one,really?

Asked 4 years ago by Richad.

• A:Answer You need to buy an adapter like the image I just uploaded

  Answered 3 years ago by JeanfromNJVerified Purchase

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Q: QuestionI already have at&t service. How much will this phone cost me?

Asked 4 years ago by JohnT.

• A:Answer Thank you for your inquiry, JohnT. This Moto One 5G Ace phone is locked with Verizon network. We suggest contacting the seller to confirm and for further details. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch

  Answered 4 years ago by Motorola Customer Care

  
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Q: QuestionDoes the Motorola Ace 5G One prepaid phone have fingerprint recognition technology?

Asked 4 years ago by schlu70.

• A:Answer Hi Schlu70, Thank you for your interest in our product. Yes, Moto One 5G Ace phone has a fingerprint reader. You can check the link for the phone's specification here: https://www.motorola.com/us/smartphones-motorola-one-5g-ace/p. -Mitch

  Answered 4 years ago by Motorola Customer Care

  
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Q: QuestionFinger print reader?

Asked 3 years ago by Anonymous.

• A:Answer It does have the technology, but I have never used it. Sorry if this wan't enough of an answer for your question. For what it is worth, I hate getting used to a new phone. I had a Samsung A01 before this and the battery finally died. It took me a while to get used to the Motorola Android format and I love the phone. It is a bit larger than my previous phone but that makes streaming even better ☺️. I have a case with a ring/stand on the back which makes it easier to hold .

  Answered 3 years ago by SaliLidVerified Purchase

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Q: Questiondoes this phone have a headphone jack and moto fm radio?

Asked 3 years ago by Dustin001.

Q: QuestionWhat's the MP for the rear/front camera?

Asked 3 years ago by D3zB34u.

Q: QuestionWhat is the warranty/guaranty on the Verizon prepaid Motorola 5G ace 64 gb? What does it cover on this phone and for how long?

Asked 3 years ago by BuffaloBobo.

• A:Answer Thank you for expressing an interest in our product, FrustratedBob. Motorola devices have a standard one-year manufacturer's warranty from the date of purchase barring physical or liquid damage for repair. Should there be any further inquiries, please do not hesitate to email us at supportforums@motorola.com. We'll be glad to help. -Mitch

  Answered 3 years ago by Motorola Customer Care

  
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Q: QuestionNotifications-blinking light? I have a Moto E, used to work, no light-move it to see any new notifications. This phone STINKS! I want a phone, blinking light!!!

Asked 3 years ago by Cindy.

• A:Answer Hi Cindy, Thank you for letting us know your phone's condition. Sorry to hear that your having problems with your notification. Please write us an email at supportforums@motorola.com and tell us more details. We'll be there to help. -Rizza

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionCan you get Google play apps on this device? What is the operating system for this device, Android?

Asked 3 years ago by Anonymous.

• A:Answer Yes !, android.

  Answered 3 years ago by ninneypooVerified Purchase

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Q: QuestionI currently have a Verizon Moto g4 with Verizon prepaid plan. Will this phone work with old phone number. I was at Best Buy yesterday, they had a Verizon prepaid SamsungA13LTE in stock, they said I could not use my old phone number with this phone.

Asked 3 years ago by Kathy.

• A:Answer I ported my old number from my Verizon prepaid Samsung phone to my moto 5g prepaid Verizon cell. It was from prepaid to prepaid. I hope I answered your question.

  Answered 3 years ago by JeanfromNJVerified Purchase

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Q: QuestionCan this phone be used with Tracfone service?

Asked 3 years ago by tranq.

• A:Answer Yes, if you are adding minutes that should not be a issue.

  Answered 3 years ago by WililyVerified Purchase

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Q: QuestionIs this prepaid phone a dumbed down version? Can it connect to ultrawideband?

Asked 4 years ago by Meme.

• A:Answer Hi Meme, Thank you for your inquiry. This Moto One 5G Ace phone has all you need for the great specifications and it should connect to an ultrawideband. You can also visit the link to see the phone's specifications here: https://www.motorola.com/us/smartphones-motorola-one-5g-ace/p?skuId=537. -Mitch

  Answered 4 years ago by Motorola Customer Care

  
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Q: QuestionThe phone does not have NFC, if I download an app to use the NFC function will it work properly on this phone? I have the Freestyle Libre sensor and the NFC is needed to read my blood sugars. I don't want to buy a phone and not be able to read my sensor.

Asked 4 years ago by AndreaC.

• A:Answer Hi AndreaC, Thank you for your inquiry. Moto One 5G Ace does have an NFC feature. You can check the link for the phone's specification here: https://www.motorola.com/us/smartphones-motorola-one-5g-ace/p?skuId=537. -Mitch

  Answered 4 years ago by Motorola Customer Care

  
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Q: QuestionNew or used?

Asked 4 years ago by Forester.

• A:Answer New. My phone brand new

  Answered 3 years ago by JeanfromNJVerified Purchase

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Q: QuestionDoes this phone Verizon Motorola One 5g Ace/Prepaid And the Verizon Motorola One 5g UW Ace/Prepaid have a battery CHARGER Included in the Box. I see no mention either way - What Charger does it take ? They say the charging time is 50% Less ?

Asked 4 years ago by Bluejeans22.

• A:Answer Charging cord included. You need to have your own USB wall adapter.

  Answered 4 years ago by friendlyuserVerified Purchase

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Q: QuestionWhat is the max wi fi speed of this phone?

Asked 4 years ago by Richad.

Q: QuestionCan the Motorola Ace 5G One prepaid be charged with a wireless pad?

Asked 4 years ago by Possible.

• A:Answer No

  Answered 4 years ago by MaxinCOVerified Purchase

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Q: QuestionWill this phone work on a standard Verizon plan or just prepaid? also CAN it be unlocked to other carrier?

Asked 4 years ago by Anonymous.

• A:Answer I was told by Verizon that this phone can be used for another carrier.

  Answered 4 years ago by MaxinCOVerified Purchase

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