“I have everything plugged in and set up for my mac. It would only record sound if the the cables were hanging out partway. After a LOT of futzing around, I finally got it to record the video now but the sound is not recording. Help!”
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If you are referring to connections on the device, there are a number of possibilities. Please visit our website to contact our support team for assistance determining if it may be hardware, connection, or driver issue. If you have not already done so, it is often a good idea to reinstall the software using the latest version from the website and test with another USB port in case of an easily resolvable issue.
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