“I can’t get more than 15 minutes recorded even if I set the recording for 3 hours. You can help me?”

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• This can be due to the result of programs scanning or blocking certain functions. Please try temporarily disabling any scanners from running to try recording past 15 minutes. You may similarly do the same with antivirus or security software to check if they may be the source of the issue. Once you can determine the program interrupting the recording, you can add the VIDBOX app and its Save Location as exceptions there.

  Answered by VIDBOX Customer Care 4 years ago

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