Questions & Answers

Q: QuestionCan you replace the charging port in my oculus quest 3s?

Asked 6 months ago by Alex.

Q: QuestionI have on older desktop needing cleanup. Remove the case and remove dust and dirt. Check the function of main parts. Replace if necessary. Is this something you can do?

Asked 6 months ago by AJAskey.

Q: QuestionDo you "clean" smartphones of viruses and malware? I have a Galaxie S10+ that may be infected. Is this done in the store? Do I make an appointment or just drop in?

Asked 6 months ago by Ted.

Q: Questiondo you fix Samsung S25 ultra phone, I think it has a virus

Asked 7 months ago by cherry.

Q: QuestionMy HP Laptop was upgrading the OS (win11), and the operating system got corrupted. Needs to be completely reloaded. I have a Best Buy Total Yearly Membership. Do I just bring the laptop to my local store, or do I have to make an appointment?

Asked 8 months ago by Sas56.

Q: QuestionWhite circle with a line through it. What is the issue?

Asked 10 months ago by Frank.

• A:Answer Usually means you have no service.

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  Answered 10 months ago by Anonymous

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Q: Questionwith this $149 protection can Geek squad post warranty protection remove virus from my phone?

Asked 10 months ago by Anonymous.

• A:Answer Can you fix a hdmi on a Xbox

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  Answered 9 months ago by Zay45

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Q: QuestionCan I use this service plan for a computer that I did not purchase at Best Buy?

Asked 10 months ago by phredude.

Q: QuestionWhat do i do if a Trojan Horse comes out on my phone?

Asked 10 months ago by Becky.

Q: QuestionI cannot login to my banking checking accounts with my gmail account and chrome. If I change to my microsoft outlook account, I can login to my bank accounts for about 10 days, then it locks me out again. I can access all with android apps.

Asked 11 months ago by Dennylee74.

Q: QuestionI have a computer with lots of music it is old, I would like to transfer to a new computer. Are you able to help me. Thank you

Asked 11 months ago by Sam.

Q: QuestionMy wife's laptop has locked up and I can't get in. Im going to buy her a new one. Would it be possible for you to extract everything from her old computer and place it on an external hard drive that I will provide

Asked 11 months ago by Anonymous.

Q: QuestionPc Runs but No display on Monitor. Switched to Display Port and Same issue. I even switched monitors and still same issue. It’s a prebuilt gaming pc and I do not have the tools not the knowledge to fix myself. How would I go about?

Asked 1 year ago by Tony.

Q: QuestionA friend helped catch my software updates. He helped out by removing software and any extra bits of software. When I opened it up the screen went crazy with 10-20 Win-Zip screens. I started deleting them, couldn't keep up. Shut off. Never started again

Asked 1 year ago by Anonymous.

Q: QuestionI need to purchase and install virus protection software. Do you sell it and can you install it. I was told I have 8 Trojans and need a firewall.

Asked 1 year ago by Barb.

Q: QuestionI have a Microsoft Surface 3 Model 1872. It has bitlocker encryption on it and I’ve forgotten the passkey and don’t have a valid Microsoft ID to look it up. Can Geeksquad reimage with MS 10 or 11 without the encryption key?

Asked 1 year ago by Luv4mick.

Q: QuestionWhat is a estimated cost to repair Xbox one s not turning on and Xbox button on console not clicking

Asked 1 year ago by Amarrion.

Q: QuestionXbox series S constantly shut-down and reboots not able to login.

Asked 1 year ago by LD.

Q: QuestionI am having a problem with receiving email, opening Facebook and Instagram.

Asked 1 year ago by Microsoftemail.