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Questions & Answers

$25.00
Page Showing 1-20 of 32 questions
  • QuestionAre there any hidden fees with this plan?

    • Answer No, there are no hidden fees with the Visible plan.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat video streaming quality does this plan offer?

    • Answer This plan streams video at up to 480p SD.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this plan provide access to human assistance?

    • Answer Yes, you get 24/7 access to Visible's expert care team via chat.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this plan include unlimited hotspot data?

    • Answer Yes, this plan includes unlimited hotspot data at up to 5 Mbps.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use this plan to refill my current service?

    • Answer Yes, this contract-free 30-day plan can be used to refill your current service.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this plan include calls to other countries?

    • Answer Yes, it includes unlimited talk & text from US to Mexico & Canada.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat kind of network does this plan use?

    • Answer This plan uses Verizon's 5G network.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDo we have a choice to choose the phone number?

    Asked by Joy.

    • Answer Yes! You have two primary methods for selecting your phone number: 1. Keep Your Current Number (Porting) - this is the best option if you want to keep your existing phone number, which you're currently using, from your old carrier. 2. Get a New Number - if you opt for a new number, you will typically be able to choose the Area Code (the first 3 digits), which is based on the ZIP code of your service address. The system will then let you choose from a list of available numbers within that chosen area code for the next 3 digits of the phone number. The last four digits of the phone number are system-assigned. We're here to walk you through the porting or new number activation process if you need help! Connect with us anytime on social media: @VisibleMobile (Facebook & Instagram) @Visible (X & TikTok) r/Visible (Reddit)

      Answered by Visible Team

  • QuestionDoes the data plan have a high speed data cap? What is the typical download/upload speeds?

    Asked by Luke.

    • Answer Great question! While all Visible plans include unlimited data, the data speed can vary depending on which plan you have. With the Visible (Base) plan, your data is deprioritized and you may experience slowdowns during peak times when the network is congested. To avoid this, the Visible+ & Visible+ Pro plans offer unlimited premium data, which is protected from congestion-based slowdowns, giving you a more reliable high-speed access. Keep in mind, this only applies to on-phone data; activities like video streaming and hotspot use have their own speed caps on all plans. Want to see all our network features? Check them out here! https://www.visible.com/help/network-features Need more help? We're here for you! You can find us on any of our social channels: - @VisibleMobile (on Facebook and Instagram) - @Visible (on TikTok and X) - r/Visible (on Reddit)

      Answered by Visible Team

  • QuestionSo this is just a plan or kit right? I need to buy or bring a phone is that correct?

    Asked by vAL.

    • Answer That is correct! Since Visible is the service plan, a device is required. You have the option to purchase a new phone from our website or bring your own unlocked, compatible device, which can often be set up in minutes using an eSIM. Feel free to connect with us on TikTok and X at @Visible, on Reddit at r/Visible, or follow @VisibleMobile on Facebook and Instagram.

      Answered by Visible Team

  • QuestionI use a large amount of cell data by streaming. Is the cell data unlimited in streaming data used?

    Asked by lino.

    • Answer Great question! Yes, your data is completely unlimited! Stream all you want—we don't do overage fees or hard cutoffs here. Just a heads-up that video streaming speeds are managed slightly based on your plan to ensure a smooth connection for everyone. Got more questions? Hit us up in the DMs at @VisibleMobile (FB/IG) or @Visible (X/TikTok), or join the conversation on Reddit at r/Visible. We’ve got your back!

      Answered by Visible Team

  • QuestionDo I get a discount on my FIOS monthly charge for bundling it with Visible?

    Asked by rce.

    • Answer I’m glad you brought that up! I’m sorry to clarify that Visible and Fios accounts are managed on separate systems, so we don't currently offer a combined monthly discount. However, I highly recommend checking the promotions page on our website! Our standalone rates are often lower than traditional bundled plans, which could save you even more in the long run. If you'd like to dive deeper into our services and plans, our Social Media Team is ready to help! Follow us @VisibleMobile (FB/IG) or @Visible (TikTok/X), and definitely check out r/Visible on Reddit for tips from other members. We're here 24/7!

      Answered by Visible Team

  • QuestionCan I port my Verizon Fios land line phone number over to my visible cell phone?

    Asked by Anonymous.

    • Answer We'd love to have join the Visible family! Porting a Verizon Fios landline to Visible is absolutely possible. Just a heads-up - landline-to-mobile transfers usually take longer than mobile-to-mobile; it can take 2 to 10 business days for all features to fully activate. Check out this link for the full instructions on how to port your number to us: https://www.visible.com/help/how-do-i-transfer-port-my-number-to-visible Need help with your port? Find us on social media at @VisibleMobile (FB/IG), @Visible (TikTok/X), or r/Visible (Reddit). We're here to help you port that landline phone number seamlessly!

      Answered by Visible Team

  • QuestionHi, i meant what is yr return policy on the sim kit? (not in general)

    Asked by An.

    • Answer That’s a great question! If you ordered your SIM through the Visible website, there’s no need to return it. Since the card itself is free, it will simply expire if it isn't activated within 30 days. If you purchased a SIM kit at Best Buy, you can check out their website for their specific return policy. For any further questions or clarification, you can catch us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or r/Visible (Reddit). We’re always here to make sure all your questions are covered!

      Answered by Visible Team

  • QuestionWhat is yr return policy?

    Asked by Ali.

    • Answer Yr ? It’s mistyped.

      Answered by Anonymous

  • Questionhow do pay

    Asked by Anonymous.

    • Answer On a credit card with recurring charges.

      Answered by Goddess

  • QuestionWhat is the difference between the $25 and $35 SIM card?

    Asked by Sanya.

    • Answer That is explained on the Visible by Verizon website. Do a search.

      Answered by Goddess

  • QuestionCan I suspend my usage if I don't need it for a while?

    Asked by Anonymous.

    • Answer No

      Answered by Goddess

  • QuestionCan I port in my current number to visible? What is the procedure?

    Asked by Curioususer.

    • Answer Yes. Follow the prompts once you sign up.

      Answered by Goddess

  • QuestionCan I port my existing number to visible? How does one port in the existing number ?

    Asked by Curioususer.

    • Answer Yes. You have the option. You will be prompted once you sign up.

      Answered by Goddess