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Glad you asked! Since we are a digital-only carrier, our return policy generally focuses on the hardware (phones and wearables) you buy directly from us. You have 14 days from delivery to return or exchange a device. To get your money back, just follow these three rules: Condition: The device must be "like-new" (no cracks or water damage). Contents: Include the original box, manuals, and all accessories. Security: Turn off Find My iPhone or Android Device Protection before shipping. For any future help, feel free to message us on your favorite platform. You can find us at @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, or over on r/Visible on Reddit. We’re always here for you!
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