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Hi there, it is recommended to format the memory card before the first use. To format the memory card, press the Menu/Wi-Fi button to open the menu, then press Menu/Wi-Fi button again to open the setting section. Press Up/Down button to scroll the menu until “Format”, then press Mode/OK button to get the submenu. Select “OK” to format the memory card. Please reach out to us at 1877408-0033 or [email protected], quoting ticket number 30022, if you have any more questions. Thank you.
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