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I've been having the same problem with it not focusing. It's brand new I've only used it twice so not dirty nor wet. I don't see an option to focus, can any one plz tell me how to get it to focus on both photo & video?
Sorry, there was a problem. Please try again later.Is platic covering your lens? Are lens clean, did the camera get dropped, been exposed to moisture? The first 2 are the most likely reasons. Moisture/high humidity in areas can mess up focus. Dropping poses it's own risks.
Sorry, there was a problem. Please try again later.Hi there, thank you for reaching out. We are sorry to know the videos/pictures are blurred. Please make sure the lens is clean, or if there is anything blocking the lens. Please also check in good lighting. If the issue is not fixed, please reach out to us at 18005929541 or [email protected], quoting ticket number, 42746, we will try help fix this. Thank you.
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