“The soundbar runs normally on tv but it does not work once I switch on NETFLIX could you help please”

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• I had the same issue when I used the optical out, I was forced to use the RCA connection to avoid this.

  Answered by thisisme 8 years ago

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• Please contact our customer support team at 877-878-4946 – we’re here Monday thru Friday from 7am to 11pm and Saturday and Sunday from 8am to 6pm CST.

  Answered by VIZIO 8 years ago

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• I had the same problem but I was using my PS3. It turned out I had to change some settings on my PS3 for the sound to work right. Not sure what might be the issue if you're just using a T.V. though.

  Answered by Gunt 8 years ago

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