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I'm having a similar problem - I have connected a Chromecast with Google TV to the HDMI In and most of the time when I switch apps (i.e. Close Disney+, open Netflix) the audio disappears. I found that the soundbar was auto-switching from "HDMI In" to "HDMI ARC" when I opened the next app. Whenever the sound drops, hit Setup on the remote, then click down to "Info" and hit "OK." The soundbar will then announce what input it is on and what audio quality is coming through. This is how I discovered that it always changed to HDMI-ARC. I even disabled ARC on my TV and this is still occurring. Somehow I need to find a way for the soundbar to stop auto-switching to a different input, but haven't found this, yet.
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