“when I am watching a Netflix show and press pause or rewind the sound shuts off why? I am connected with a HDMI cable to TV.”

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• After spending a lot of time with support for a similar issue, it seems to be a problem with the unit. If you're using ARC, it can just die intermittently. If you follow supports steps for resetting your firmware it may render the unit completely unable to connect to anything. If you're still in your warranty period, take advantage of it. I'm a couple of months outside of it and they've left me out to dry.

  Answered by Bearacuda 5 years ago

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• I would recommend you visit support.vizio.com and click on the contact us tab so we can look into this for you.

  Answered by VIZIO 5 years ago

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