“My soundbar drops sound for a few secs & returns spontaneously. Other times sound won't return until I turn the soundbar off/on. The video continues to pass through without an issue during these episodes. Defective unit or firmware update fixable?”
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I would assume this is most likely an issue with your HDMI cable (length, quality, etc) or your source. You don't mention if you are streaming or playing a disk or server or how it is hooked up. Without giving us more details it is impossible to properly troubleshoot, but based on what you have said, I would bet money it's a problem somewhere else down the line and not the sound bar itself. To test this, Try a new, shortest possible HDMI, a different port if possible from your source, remove any sources in the middle, ie: take the most direct route to the sound bar, removing gaming consoles or streaming boxes along the way, or simply try other sources to try to find the problem. DO NOT try to test with streaming sites, too many variables added there. Use a good old fashioned DVD/BluRay/4K player plugged directly into the sound bar and if that doesn't work, plug directly into your TV and run HDMI from the TV's ARC to the sound bar. Lots of things you can try before assuming its a defective bar or update needed. good luck
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