“Does open box-excellent come with warranty and can be returned or not?”
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Open Box-Excellent I purchased.I've had trouble with my Vizio elevate sound bar just after 11 months. Remote control was not controlling soundbar all the time I also paired it the sound bar to the Vizio OLED H1 which the ad says connect seamlessly. While using the TV remote control there was big delays in the sound to the sound bar. I did not have this problem with pair to TCL TV prior sometimes I couldn't even power the sound bar on and off with the remote I have other Vizio remotes that work with all sound bars usually Vizio sent me a brand new remote which did the same thing. Contacted Vizio said they were going to send me a brand new soundbar complete. Had me upload a credit card on a link and told me that I had 15 days after receiving new sound bar to return old one I called two days later. Because someone in their support called me and left a message about a 51-in TV that they don't even make but made me call them these support person contacted their supervisor I guess and told me that it was canceled and that it was out of warranty I said why and they said because it was open box I was furious that they didn't even send me an email telling me this after they had me upload to a link my credit card to hold $999 I asked for a supervisor to talk to he didn't seem like he was from another country and was so so knowledgeable about the product I told him the problem I was having he was telling me Best Buy does not give manufacture warranty on open box I called Best Buy that evening and their customer service told me yes they do offer manufacture warranty now if you search the internet Google you will come across the same answers as yes it covers it. Also there is an old Best Buy policy that says yes. Funny thing is when I share that link to myself when I go to my e-mail and click on the link it brings me somewhere else on Best Buy site. Best Buy does not clearly put this policy in writing anywhere on their website that I can find This is a bit shady I will be contacting Vizio again the person left me their phone number and said they would get back with me they were going to check on something and just left a message. I've had I have two other sound bars made by Vizio and the remote they sent me works on them turning it on and off but not always on this elevate there is something wrong with it. Best Buy needs to clearly mark that they're open box needs to come with manufacturers warranty there can be no question about it and it would also be a selling point. Only thing I've come across is some people who purchase items register them and if that item isn't sold till 6 months later open box manufacture may only give 6 months more on it but it should be corrected by the receipt I had to upload that to Vizio also but when they saw open box excellent after one of their foreign support employees approved it it must go higher up and they look for ways to cut you out which is pretty petty. Some other companies try the method of saying did you have it plugged into a surge protector and if you say yes they're going to tell you to contact that company cuz they warranty up to so many thousands of dollars try and collect on that I don't think one person has yet so say no and they will proceed it's happened to me and my family member. I am uploading a picture screenshot of Best buy's policy on open box warranty try and find it on their website you won't. PS I did purchase an extended warranty on Amazon I would not buy the geek squad it is too high a priced and I heard that they are lousy when they take your product and it could be gone for months and come back and worst condition. Just look at some of the reviews on the geek squad reviews. I will be doing a factory reset on the sound bar and hopefully that will correct the problem but if it doesn't I will be contacting that person at Vizio on Monday and tell them. If I don't have a resolution I will be contacting with the state that governs their licenses to protect consumers under the warranty. It's not my first rodeo I've done this before with a car engine at the warranty company said they weren't covering a pre-existing condition it took 5 weeks with me not having my car but the engine was replaced.
Sorry, there was a problem. Please try again later.It comes with a standard 1yr manufacturer warranty and it can be returned up 15 days
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