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Hi - The Wi-Fi password is the same as the code you are using when connecting a device on your Wi-Fi network. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. Thank you, -VTech Support
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