Questions & Answers

Q: QuestionWhat is the resolution of the video displayed on this baby monitor?

• A:Answer This VTech baby monitor features 1080p high-definition video.

Q: QuestionCan I view the baby monitor remotely on my phone?

• A:Answer Yes, you can remotely listen, talk-back and view on multiple devices, even outside the home.

Q: QuestionDoes the camera on this monitor have zoom capability?

• A:Answer Yes, the camera features 30x zoom in the app and 24x zoom on the viewer.

Q: QuestionHow is the audio on this baby monitor?

• A:Answer This monitor features two-way audio communication.

Q: QuestionWhat is the maximum viewing angle of the camera?

• A:Answer The camera has a 360 degree horizontal pan and 100 degree vertical tilt capability.

Q: Questioni can not find my Vtech rm 7866 HD baby monitors default wifi password where is it and how to i get it

Asked 1 year ago by babbycam.

• A:Answer Hi - The Wi-Fi password is the same as the code you are using when connecting a device on your Wi-Fi network. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionDoes this work on a 220v voltage? Is it 100-240v?

Asked 2 years ago by Debora.

• A:Answer Debora - The VTech RM5766HD requires 100-240V AC power. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionCan I add another camera and use the same monitor? Model RM5766HD.

Asked 10 months ago by A.

• A:Answer Hi - The camera for the VTech 1080 Smart is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. Thank you, -VTech Support

  Answered 10 months ago by VTech Baby Monitors Team

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Q: QuestionDoes this camera have the ability to pan and tilt remotely?

Asked 1 year ago by Jeff.

• A:Answer Yes. You can pan and tilt pretty well from either your phone or the included monitor.

  Answered 1 year ago by HomiemchomersonVerified Purchase

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Q: QuestionIsthis a 720 or 1080 high-resolution

Asked 2 years ago by Alex.

• A:Answer Hi - The parent unit of the VTech RM5866 can provide up to 720p resolution, while the 1080p resolution will be available for the My VTech Baby Pro app. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionMy baby unit won't connect to the monitor, the baby unit doesn't beep when pressing the pair button.

Asked 2 years ago by Megan.

• A:Answer Megan - We are sorry to hear that you are having issues with the VTech RM566HD. please contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 5:00 PM, Mondays through Fridays. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionIs this device wireless?

Asked 2 years ago by Fran.

• A:Answer Yes, it connects to the internet wirelessly, but the camera is connected to power. The monitor can be used fully wireless or when plugged in for charging.

  Answered 1 year ago by HomiemchomersonVerified Purchase

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Q: QuestionCan I add a second whole unit to the app or will it remove the one I currently have?

Asked 2 years ago by Maustin.

• A:Answer Hi - Yes, you can add multiple baby monitors to the My VTech Baby Pro app. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: Questioncan I record the night activity and 3 days later look at it ?

Asked 2 years ago by bill.

• A:Answer Bill - Yes, recorded activity on the My VTech Baby pro app will be available for playback until you manually delete it. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionCan you buy just an additional camera for this?

Asked 3 years ago by Anonymous.

• A:Answer Hi - The camera for the VTech RM5766HD is not sold separately. The baby monitor is not expandable and will only work with the devices it will come with. Thank you, -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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Q: QuestionDoes it work like an audio monitor like will it wake me up if baby cries?

Asked 3 years ago by Anonymous.

• A:Answer Hi - Yes, the VTech RM5766HD can provide a notification when there is an activity on the baby unit. Thank you, -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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Q: QuestionCan I buy another monitor? mine broke.

Asked 2 years ago by LuMe.

• A:Answer Hi - The parent unit of the VTech RM5766HD is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. We look forward to hearing from you. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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