Questions & Answers

Name: VTech - Baby Monitoring System - White
Brand: VTech
SKU: 6414529
Price: 129.99 USD
Rating: 4.1 (212 reviews)

VTech - Baby Monitoring System - White

Model:: RM5764HD; |
SKU:: 6414529

User rating, 4.1 out of 5 stars with 212 reviews.

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QuestionCan I prevent guests from hooking their smartphone to my baby unit?
Asked 4 years ago by cin.
- Answer Anyone with physical access to the device and the monitor and credentials to access a wifi network covering the device can change the smartphone connected to the device. Only one smartphone can connect at a time.
  Answered 4 years ago by Anonymous
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QuestionCan I turn off music on camera(pan)? Thanks
Asked 5 years ago by Garejeli.
- Answer Hi - Yes, the lullaby can be turned off on the VTech RM5764HD. Here's the instructions: Step 1: Press MENU. Step 2: Press ◄ or ► to the Melodies and Sound tab. Step 3: Select Melodies and Soothing Sounds and press MENU/SELECT.The melody or sound being played will have the PAUSE option. Step 4: Press ▼ to scroll to the lullaby or sound it is currently playing. Press MENU/SELECT to pause. Hope this helps! ~VTech Support
  Answered 5 years ago by VTech_Support
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QuestionHow can I purchase a replacement charger for this monitor?
Asked 5 years ago by Mom.
- Answer Hi - Due to the nature of your concern, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your phone model number handy: RM5764HD. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionMy camera won’t pan with the directional controls. Any way to resolve this?
Asked 5 years ago by Liz.
- Answer Liz - We apologize if you are having issues with the camera of the VTech RM5764HD. You may try resetting the unit by following the steps below: Step 1: Disconnect the power to the baby unit. Step 2: Wait a few minutes before connecting power back to the baby unit. Step 3: Reboot the parent unit. If this does not help, you may contact our Customer Support at 1-844-848-8324. We are open Monday to Friday from 7:00 AM to 4:00 PM. Thank you!
  Answered 5 years ago by VTech_Support
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QuestionCan i add a second camera to model rm5764hd baby monitor
Asked 5 years ago by Camera.
- Answer Hi - We apologize but the VTech RM5764HD is a non-expandable baby monitor. You cannot add additional cameras on the system. However, we have an RM5764-2HD which comes with two camera units. Thank you for your interest!
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionEvery night around 3/4am the parent unit disconnects from the Camera and beeps. To reconnect I have to turn of the camera and parent unit and turn them both on again. It doesn’t matter whether it’s direct connection or wifi. Software is up to date. Help
Asked 4 years ago by MW123.
- Answer I have the exact same problem. Every day without fail at 5:30 am my parent unit disconnects for about 5 mins and then re connects. No one is up and moving around so it baffles me why it happens at this exact time every single day. Also, super frustrating as a parent who needs sleep for this thing to be beeping at such a time. As if my body waking me up at 3 for no reason isn't enough, I fall back asleep for this beeping to wake me back up again. I either get up and walk closer for it to connect again then go back to bed or wait it out. Either way HUGE inconvenience. Can't wait to not need them anymore... This is my 3rd baby monitor in 3 years. Also... The one I have does not use wifi. And I'm within range 100% Hope someone figures out what the issue is here.
  Answered 3 years ago by Annoyed
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QuestionHi Can I turn off WIFI so that is not visible. Thank you so much.
Asked 5 years ago by Mark.
- Answer Hi - To turn off video monitor's Wi-Fi connection, please follow the instructions below. Step 1: On the Parent Unit press MENU/SELECT Step 2: Press ◄ or ► to highlight the General Settings tab, then press MENU/SELECT Step 3: Press ▲ or ▼ to highlight the 'Parent unit Wi-Fi Connection' option, then press ◄ or ► to turn on or off. Step 4. When done, highlight DONE and then press MENU/SELECT to confirm. Thank you! -VTech Support
  Answered 5 years ago by VTech_Support
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Showing 81-87 of 87 questions

Questions & Answers

VTech - Baby Monitoring System - White

Q: QuestionCan I prevent guests from hooking their smartphone to my baby unit?

Q: QuestionCan I turn off music on camera(pan)? Thanks

Q: QuestionHow can I purchase a replacement charger for this monitor?

Q: QuestionMy camera won’t pan with the directional controls. Any way to resolve this?

Q: QuestionCan i add a second camera to model rm5764hd baby monitor

Q: QuestionEvery night around 3/4am the parent unit disconnects from the Camera and beeps. To reconnect I have to turn of the camera and parent unit and turn them both on again. It doesn’t matter whether it’s direct connection or wifi. Software is up to date. Help

Q: QuestionHi Can I turn off WIFI so that is not visible. Thank you so much.

Best-selling Best Buy

QuestionCan I prevent guests from hooking their smartphone to my baby unit?

QuestionCan I turn off music on camera(pan)? Thanks

QuestionHow can I purchase a replacement charger for this monitor?

QuestionMy camera won’t pan with the directional controls. Any way to resolve this?

QuestionCan i add a second camera to model rm5764hd baby monitor

QuestionEvery night around 3/4am the parent unit disconnects from the Camera and beeps. To reconnect I have to turn of the camera and parent unit and turn them both on again. It doesn’t matter whether it’s direct connection or wifi. Software is up to date. Help

QuestionHi Can I turn off WIFI so that is not visible. Thank you so much.