“Let's say a call comes in and is answered. The caller wants to leave a voicemail for a person in the office. Can the receptionist transfer this call to that person's voicemail using this phone system? How does this work?”
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Hello - The extension units compatible with the CM18445 has a private mailbox that can answer calls and record messages when the auto attendant and the private mailbox are turned on. The compatible extension phones for the console are the models CM18245 and CM18045. For more details, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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