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Lulu - We are sorry to hear that the VTech CS6949 does not work as expected. Make sure that the telephone base is securely connected to an active phone jack/modem. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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