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Rich - We are sorry to hear that you are having an issue with the VTech DS6251-2. Please make sure that you are using the RJ11 (The telephone cord that has 2 copper prongs on the plastic tip) telephone cord that came with the set. If this does not help, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: DS6251-2. Thank you! - VTech Support
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