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Constance - Yes, the built-in Answering System will pick up an unanswered call as long as the ON/OFF LINE 1 for Line 1 or ON/OFF LINE 2 for Line 2 is lit up. For other inquiries, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: DS6251-2. Thank you! - VTech Support
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