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Mine does not go in all the way either, if you’re like me we were hesitant to really push it in, I kinda did that but I wouldn’t push at full force. It seems to be charging as the plug into the wall socket gets warm when plugged in to the trimmer, when it’s plugged into the wall and not connected to the trimmer it stays cool so I’m guessing it’s charging.. then again what do I know…lol
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