“Nothing like smelling smoke from an electric fireplace. The original insert didn't last a month into the cold season, which was after the warranty had ended. What is the size of the insert? Where can I purchase a new insert?”
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Hi JR, We apologize for the inconvenience! The fireplace insert itself is 18" x 18" however we do not sell them separately. Please reach out to our Customer Service team so we can make this right. They can be reached at [email protected].
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