Questions & Answers

Q: QuestionThe TV seems a little unstable while being moved. I’d like to double-check if I've mounted it according to the instructions.

Asked 1 month ago by R.

• A:Answer Thank you for your question. If all parts are installed correctly according to the instruction manual, the TV should be securely mounted without any wobbling during movement. Could you please confirm that both the brackets attached to the back of the TV and the mounting hardware used to secure the TV to the stand are properly installed? If possible, we would appreciate it if you could share a photo of the back of your setup—either by posting it here or contacting us directly. This will help us provide more accurate guidance. Thank you for your cooperation.

  Answered 3 weeks ago by wallnakamurausa

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Q: QuestionThe TV seems a little unstable while being moved. I’d like to double-check if I've mounted it according to the instructions.

Asked 1 month ago by R.

• A:Answer Thank you for your question. If all parts are installed correctly according to the instruction manual, the TV should be securely mounted without any wobbling during movement. Could you please confirm that both the brackets attached to the back of the TV and the mounting hardware used to secure the TV to the stand are properly installed? If possible, we would appreciate it if you could share a photo of the back of your setup—either by posting it here or contacting us directly. This will help us provide more accurate guidance. Thank you for your cooperation.

  Answered 3 weeks ago by WALLNakamuraUSA

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Q: QuestionI've purchased the A2 Large Type. I’d like to mount the soundbar I was previously using on my TV stand along with it. Is there a dedicated shelf available for this?

Asked 1 month ago by MK.

Q: QuestionDoes it fit any TV as long as it's under 80 inches? I'm using an 80-inch Samsung TV and want to know if it's compatible

Asked 1 month ago by A.

• A:Answer This A2 Large Type is designed to accommodate TVs up to 80 inches, though compatibility may vary depending on the TV model due to differences in VESA mounting patterns, back panel shape, and TV weight. Before purchasing, please search for the “WALL TV Compatibility List” to confirm compatibility by TV model. You can also contact us anytime—just share your TV’s brand, screen size, and model number, and we’ll be happy to assist.

  Answered 1 month ago by wallnakamurausa

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Q: QuestionWhat kind of room or lifestyle is the A2 Large type best suited for? Also, can it be used on carpeted floors?

Asked 1 month ago by 3526.

• A:Answer The A2 Large Type is ideal for those who want to enjoy large TVs, up to 80 inches, from a relaxed viewing position, such as on a low sofa. While the exact viewing height may vary depending on the TV size, it is designed to provide a lower viewing position for a more comfortable, laid-back experience. If you prefer to position an 80-inch TV at a higher viewing level, we recommend the A2 Grand Type [SKU: J3GW728CZZ]. For smaller TVs up to 55 inches that you’d like to place at a higher position, the A2 High Type [SKU: J3GW728JJ7] is also a great option. Regarding carpet use, the A2 Grand Type can be used on low-pile carpets where there is minimal risk of sinking or interference. For the A2 High Type and A2 Large Type, we recommend use on flat surfaces such as hardwood or tile flooring for optimal stability and performance.

  Answered 1 month ago by wallnakamurausa

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