“I bought this and now Arlo says that the battery is at 1%. I thought the solar panel would keep the battery charged”
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Unhook the charging cable from the camera, remove the battery from the camera , reinsert the battery into the camera and reconnect the solar panel cable.
Sorry, there was a problem. Please try again later.We are sorry to hear about your experience with the recent order. Please ensure you have done the following: 1. The Solar Panel is consistently in direct sunlight. It can absorb the most solar energy when it is in full sunlight for as much of the day as possible. The Solar Panel harvests energy from the sun to charge a connected Arlo camera. 2. Make sure that your solar panel is pointed toward the sun and is not obstructed by trees, buildings, or other obstacles. 3. Sudden changes in temperature may affect your Solar Panel’s charging abilities. 4. The USB charging cable is snugly connected to your camera. 5. The batteries have been fully charged to 100% before being connected to the solar panel. 6. Please take note that Solar Panel is designed to keep your Arlo camera’s battery fully charged but heavy usage of your camera can drain the camera battery faster than the solar panel can recharge it. Additionally, because of Arlo’s firmware updates, you will need to update to the latest APP to see the screenshot to show the solar panel is charging.If you have any more questions or come across any other issues, let us know, we will be happy to help. Have a great day, Wasserstein Team
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