Questions & Answers

Q: QuestionIs the installation hardware included with this system?

• A:Answer Yes, the system includes all parts required for DIY installation.

Q: QuestionDoes this filtration system prevent water leakage?

• A:Answer Yes, this system adopts the integrated waterway to prevent water leakage.

Q: QuestionHow much water does this filter system filter per minute?

• A:Answer This system filters up to 0.6 gal. per minute.

Q: QuestionDoes this water filter system have an indicator for filter replacement?

• A:Answer Yes, the electronic indicators will notify you when it's time to replace the filters.

Q: QuestionHow long does the filter last in this system?

• A:Answer The advanced filter design allows the system to perform with an extended service life of two years.

Q: QuestionWhat is the filtration performance of this system?

• A:Answer This system provides excellent filtration performance with a three-stage filter.

Q: QuestionDose this filter out microplastics ?

Asked 11 months ago by Buck.

• A:Answer Test samples of the water would have to be sent to a Certified Lab. I love everything about this water filler system. It was easy to install, the price was not bad compared to other filters, the filters last a long time depending on use, it filters bacteria, viruses, and other contaminants, and most of all it taste great. No more bottled water for us. Hope this helps.

  Answered 11 months ago by SammyVerified Purchase

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Q: QuestionDo i HAVE to use the faucet that comes with this system?

Asked 4 years ago by Anonymous.

• A:Answer Hi, Thanks for your interest in our TSU product. Regarding using your own dedicated faucet You could use your own dedicated faucet with our product, but not normal faucet for tap water. There are a few things you may need to know before purchasing one: a. Your dedicated faucet should be able to connect with the outlet PE tubing of the unit, diameter 1/4". b. It should have a "Quick-Connect Fitting", as shown below: https://streamable.com/06u4rj OR, it should come with a set of accessory parts, which allows connection with the bare end of a 1/4" PE tubing. Example: https://youtu.be/m7NEkftR-sA?t=93 c. If the faucet does not meet any of those requirements, you may need to acquire corresponding adapter(s) to finish the connection (we don't carry those adapters). In order to achieve the best installation outcome, we do NOT recommend using faucets other than the original one. If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you. If you have any other inquiries, please feel free to contact us. 1-888-352-3558 Kind Regards Mia Lauren　 Customer Service Rep

  Answered 4 years ago by Waterdrop

  
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Q: QuestionCan the Waterdrop TSB-UF 0.01 μm Ultra Filtration Under Sink Water Filter System faucet fit into a 1.25" diameter hole in the countertop?

Asked 4 months ago by SFCAinstaller.

Q: QuestionWhat are the all contaminants this system is certified that it could remove?

Asked 6 months ago by Anonymous.

Q: QuestionWhat is the name of the filter replacement I need to use

Asked 7 months ago by filter.

• A:Answer Dear customer, thank you for purchasing Waterdrop's products.The corresponding filter cartridges are TSPP, TSCT, and TSUF respectively. You can search for their Product SKUs: CZY2FT6WL6, CZY2FT6WY9, CZY2FT6WLZ, and make a purchase. Thank you for your support of Waterdrop！

  Answered 7 months ago by Waterdrop

  
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Q: QuestionDoes the system filter out calcium?

Asked 1 year ago by CD.

• A:Answer No It retains minerals that are beneficial for your health, such as potassium, calcium, sodium, and magnesium.

  Answered 1 year ago by amandat

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Q: QuestionWhat size is the hole for the faucet head

Asked 2 years ago by Craig.

• A:Answer Hi customer, Thank you very much for your inquiry. You need to leave a hole with a diameter of 1 inch on the countertop to install the faucet. If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you. Kind Regards， Customer Service Support Team

  Answered 1 year ago by Waterdrop

  
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Q: QuestionCan it be converted into a countertop one easily? (Looking for something that can either be used as undersink or countertop)

Asked 2 years ago by yaxi.

Q: QuestionWere is filter replacement UF is sealing?

Asked 2 years ago by Moataz.

Q: QuestionCan I connect this system to my refrigerator ice supply line? We use the fridge as the main source of water we drink. My fridge is connected with a PEX waterline with brass ¼-in. capture nuts on each end. Can I just cut the PEX & insert into this device?

Asked 2 years ago by Chris.

• A:Answer Hi, Thanks for your interest in our product. Please note this system is allowed to connect your refrigerator ice supply line. The premise is that you need to get an accessory to insert into this device. Please contact our official email to give some more details about the PEX waterline, we can recommend suitable accessories for you Please contact our official email to give you some more details about the problem. If you have any other questions, please feel free to contact us. Enjoy the rest of your day! Kind Regards Mia Lauren　 Customer Service Rep

  Answered 2 years ago by Waterdrop

  
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Q: QuestionThe unit beeps and there is a red light that comes on under the PP. What does this mean?

Asked 3 years ago by Blackberry.

• A:Answer You need to replace the filter

  Answered 1 year ago by amandat

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Q: QuestionHow many filters are required and how much is the cost? Where do I purchase the filters? I understand they last approximately two years. is that correct?

Asked 3 years ago by Melvin.

Q: QuestionMy kitchen faucet is matte black and I have a black sink. I am looking for a matte black water faucet. Do you offer that?

Asked 3 years ago by MLC.

• A:Answer Hi, Thanks for your interest in our TSU product. Regarding using your own dedicated faucet You could use your own dedicated faucet with our product, but not normal faucet for tap water. There are a few things you may need to know before purchasing one: a. SOME of our smart faucet is equipped with a filter life indicator, which allows you to monitor the filters' life easily. If you decide not to use our original faucet, this function will not be in effect. You can still check the indicators on the front panel for filter lifetime status. b. Your dedicated faucet should be able to connect with the outlet PE tubing of the unit, diameter 1/4". c. It should have a "Quick-Connect Fitting", as shown below: https://streamable.com/06u4rj OR, it should come with a set of accessory parts, which allows connection with the bare end of a 1/4" PE tubing. Example: https://youtu.be/m7NEkftR-sA?t=93 d. If the faucet does not meet any of those requirements, you may need to acquire corresponding adapter(s) to finish the connection (we don't carry those adapters). In order to achieve the best installation outcome, we do NOT recommend using faucets other than the original one. If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you. If you have any other inquiries, please feel free to contact us. 1-888-352-3558 Kind Regards Mia Lauren　 Customer Service Rep

  Answered 3 years ago by Waterdrop

  
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