i bought it sometime last year, and it just stopped working. My computer wasnt able to read it. ive tried it also at my friends PC, same result. what seems to be the problem? null

Question

Juise99 · Accepted Answer

It's either dead, or the DATA is corrupt. In either case your DATA is most likely lost without using some form of advanced recovery techniques.

John · Answer

Sounds like the hard drive is bad. If it is still under warranty take it back to the store.

StealingFromCustomers · Answer

When going through bios setup it'll ask to select a drive to partition for the OS. So yes you can.

Dexter · Answer

This is a mechanical drive, so you should be able to give it power and hear it spinning up, and the arms inside moving around. If you don’t hear anything, then it’s dead. If you hear a repetitive “click” that seems unusual, then it’s likely the arms inside that move between the platters. Once that goes, the only way to repair is to take it to a specialist that uses a clean room to open the drive and replace. That’s minimum of around 1000 dollars though.

Answered by Dexter 6 years ago

Herc · Answer

May not be compatible with desktop model or brand.

Herc · Answer

Replaced original hard drive that crashed in Gateway computer.

HammerinHank · Answer

Hard drives seem to fail randomly. Sometimes they fail with surface defects, but most time its the electronics that fail.
I suggest you double-check online and confirm that unit is still under warranty, then follow instructions to get and RMR so you can return it for a replacement unit.

Spector · Answer

I have bought many Western Digital Drives. Some Internal and many Externals. I have never had a single one fail. If it is still under warranty, switch it and get a new one. Losing data hurts but sorry, I have no other advice since I do not know why it failed. You said you connected to another PC so I have to assume you know how to connect them. They really are Plug and Play due to being pre-formatted as you should know. If the failure was caused by a power spike, I'd suggest a good surge protector not just a power strip.

Answered by Spector 6 years ago

Verified Purchase

Travis18411 · Answer

Bei1234,

It sounds to me like the drive is bad / defective dead. If your computer / Windows doesn't even "see" the drive, then it is really dead. Contact Western Digital and they will replace the drive free if it is within 2 years (it may be 3 years - you can check with Western Digital).

If your computer / Windows "sees" the drive, you can go to Western Digital's website and download their "Data Lifeguard Diagnostic for Windows" which will test the hard drive. Sometimes, although rarely, this diagnostic will map out the a bad block or two making the drive "readable" so you can get your data.

Best of luck!

“i bought it sometime last year, and it just stopped working. My computer wasnt able to read it. ive tried it also at my friends PC, same result. what seems to be the problem?”

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