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Page Showing 121-140 of 731 questions
  • QuestionThe specs say "Downloadable NTFS driver to read / write on macOS 11+ without the need to reformat." How do I download and install the NTSF driver? I use Windows, but I need to copy files from a Mac just this one time, so I prefer not to reformat. THANKS!

    Asked by Jay.

    • Answer Hi Jay, Please be informed that you can download and install the Paragon NTFS driver for Mac that can make the windows formatted drive working on Mac. Please refer to the below mentioned link for the instruction to download and install the driver. https://support-in.wd.com/app/answers/detailweb/a_id/34871/ Moreover, We would like to inform you that we do not recommend the driver but to format the drive in Exfat for a permanent fix if you wish to use the drive on both Mac and Windows. The driver may get removed if OS gets an update but as you just need to copy from Mac one time, you can install the driver on Mac.

      Answered by Western Digital Team

  • QuestionCan I save data from my PC and transfer easily to a MacBook Pro?

    Asked by Lees.

    • Answer Hello Lees, Please be informed that the WD Easystore External drive comes preformatted in NTFS format for Windows OS. In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.

      Answered by Western Digital Team

  • Questionwill I be able to access this online like a cloud?

    Asked by Cisco.

    • Answer Hello Cisco, Please be informed that Easystore portable is a plug and play DAS(Direct-Attached Storage) device. We would recommend you to connect device directly via a USB port. The drive comes with both USB 3.0 ready and USB 2.0 compatible. If you are looking for network devices then we would recommend you to check our my cloud series. To know more about the drive refer the User Manual in the below link- http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionLight is blinking and won’t connect to computer. I can hear it spinning. Any suggestions to make it connect?

    Asked by Walsh.

    • Answer Hi Walsh, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then we'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.

      Answered by Western Digital Team

  • QuestionWill this work with a PS5 gaming console

    Asked by Johns69.

    • Answer Hello, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Moreover we suggest you to check out our WD_Black Series of drives for PS5.

      Answered by Western Digital Team

  • QuestionDoes this hard drive work with a dell chromebook and hp laptop? I want to transfer over stuff from my school computer to my personal computer.

    Asked by MK.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with Mac OS 2022 version. Is it plug and play. I plug in this new WD 1 TB external HD and it’s not recognizing it? What is the problem?

    Asked by June.

    • Answer Hello June, Please be informed that the WD Easystore External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team directly, as we would be glad to assist you with any troubleshooting options that the drive may have. You could open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team get back to you in a earliest possible time.

      Answered by Western Digital Team

  • QuestionIs this drive able to accept a backup from iphones?

    Asked by Anonymous.

    • Answer Hello, Please be informed that the Easystore Portable hard drive is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an iPad. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questionhow would I convert from basic to dynamic disk?

    Asked by BillyB.

    • Answer Hello, Please follow the steps mentioned in the following third party link to convert basic disk to dynamic disk in Windows: https://support.microsoft.com/en-gb/topic/how-to-convert-a-basic-disk-to-a-dynamic-disk-in-windows-7-e43159ef-ccb6-0650-90fa-e02fa3db4616 If you have any other questions or concern feel free to reach out directly by opening a support ticket at https://support-en.wd.com/app/askweb

      Answered by Western Digital Team

  • QuestionDoes it work with apple time machine

    Asked by Crash.

    • Answer Hello, Please be informed that the WD Easystore External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it. Please refer to the link for time machine backup: https://support-en.wd.com/app/answers/detailweb/a_id/18952/kw/time%20machine -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionI made copies of many files from my pc to the EasyStore 1TB external drive. When I tried to move them back to my pc, most of the files are not there, and the EasyStore shows a capacity of only 32 GB. What happened and how do I fix it?

    Asked by Anonymous.

    • Answer Have you done a search for one of those files in the computer itself? Often times I have found that when that has happened to me, it's usually something in Windows messing around. Windows has all of these little file rules, permissions, etc that can make items unviewable, copy denied, etc.

      Answered by Honest

  • QuestionCan I move all programs and files from windows 10 to 11?

    Asked by Bren.

    • Answer Hello, The WD Easystore External drive is a plug 'n' play device .Please be informed that you could copy and paste the files to the drive then update the computer and restore the files back to the computer. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes it increase the storage on an Xbox Series S?

    Asked by SammyWammy.

    • Answer Yes. It works great

      Answered by BrendaB

  • Questiondoes this work on a playstation 4?

    Asked by rafael.

    • Answer Yes, this product is compatible with a game console.

      Answered by MellanieA

  • QuestionHow do you use to back up files on recurring basis

    Asked by Easystore1TB.

    • Answer Hello, Please be informed that you could use File History or Acronis on windows .You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/25298/kw/file%20history and for using Acronis you could refer to the link mentioned below : https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis Please be informed that for backup on Mac you could use macOS Time Machine Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow do I know when the backup is complete?

    Asked by mary.

    • Answer It shows on the screen

      Answered by KRRICH72

  • QuestionDoes it work if i have a laptop with usb 2.0?

    Asked by Manny.

    • Answer Yes

      Answered by JorgelG

  • Questionis this good for photo storage

    Asked by Anonymous.

    • Answer Works fine.

      Answered by 1111

  • QuestionI see this is HDD....is it enclosed too?

    Asked by Anonymous.

    • Answer I think so

      Answered by Anonymous

  • QuestionDoes it come with the USB cable?

    Asked by Lem.

    • Answer Yes it comes with cable

      Answered by Manny