“Does anyone know how to repair it? I dropped it and it only shows in devices now; furthermore saying the driver is unavailable.”

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• Hello Nel, WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the hard drives. If you want your data then get it recovered from the third party data recovery agencies.-Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 3 years ago

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