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Questions & Answers

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Page Showing 161-180 of 839 questions
  • QuestionHow can I securely back up my photos or data AFTER I upload them to this hard drive? Incase this device gets broken or crashes??

    Asked by Jim.

    • Answer Hi Jim, Please note that to protect data in the future, we recommend setting up regular backups to another external drive, cloud storage, or NAS system. If you need any technical support or specific question, please feel free to contact at: https://www.westerndigital.com/company/contact-us

      Answered by Western Digital Team

  • QuestionI'd like to know if the PCB Logic Board on the HDD is the one with the number 2060-800041-003.

    Asked by Paulo.

    • Answer Hi paulo, Thank you for your query. Please note that we do not provide the PCB Logic Board or any internal parts for our drives. If you have further questions or need assistance, kindly open a support ticket at https://support-en.wd.com/app/askweb.

      Answered by Western Digital Team

  • QuestionWhen auto backup is performed, do the revised documents and photos replace the earlier version on the passport or save as a new item?

    Asked by Trumpet58.

    • Answer Hi, Please be informed that it depends on the type of backup you have configured on the drive. However, You can use Acronis True Image for Western Digital for backup please refer the mentioned link: https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis If you have any specific concerns or need more clarification, please feel free to contact us by opening a ticket directly at (https://support-en.wd.com/app/askweb).

      Answered by Western Digital Team

  • QuestionI have a MSI Gaming Laptop. I was wondering if this can store games and I can play games running off of the drive. Thank you.

    Asked by Jordan.

    • Answer Hi Jordan, Please be informed that WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information, For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionI have 50-60 files approx. 1000 k.b. per I want to save on an external hard drive. Is 2 t.b. enough storage for the files I have downloaded?

    Asked by Jim.

    • Answer Hello, Please be informed that as per the mentioned query the drive has the enough space to transfer this much amount of data. For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionCan it work on ps5?

    Asked by Anonymous.

    • Answer Hello, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information, Moreover we suggest you to check out our WD_Black Series of drives for PS5. For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionDoes this hard drive work with am iMac desktop computer

    Asked by IMac.

    • Answer Hello IMac, Please be informed that the WD EasyStore Portable Hard Drive is a plug-and-play device designed and tested for Windows and macOS. Please know that the device is ready for Windows computers out of the box but can be formatted using the HFS+J file system for use with macOS 11+. For more information about the drive, see the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need help? Please see our "'Contact Us'" page for details.

      Answered by Western Digital Team

  • Questionwhat are the drives size/dimensions?

    Asked by jvp.

    • Answer Hello, Please be informed that the dimensions of the WD Easystore Portable are 4.33" x 3.21" x 0.6" (L x W x H).

      Answered by Western Digital Team

  • QuestionIs the cable included?

    Asked by 123D.

    • Answer Hello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and the drive comes with Portable hard drive, SuperSpeed USB-A cable (5Gbps) and Quick install guide. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I download photos to this device directly from android phone?

    Asked by JennD.

    • Answer Hello JennD, Please be informed that the Easystore Portable hard drive is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an iPad. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs the external hard drive Compatible with steam deck?

    Asked by Sb1974.

    • Answer Hello, Yes, the WD Easystore external hard drive is compatible with the Steam Deck. You can easily expand your storage by connecting the WD Easystore to your Steam Deck, allowing you to store more games, media, and files

      Answered by Western Digital Team

  • Questionis it compatable with windows 11?

    Asked by jayo.

    • Answer Yes. Just used a 1 TB version bought 2020 on a Windows 11 laptop. Plug and Play. (I just "cut & pasted" [copied] a lot of folders from flash drives....)

      Answered by frugal

  • QuestionDoes this product come with the USB cord?

    Asked by Linda.

    • Answer Hello Linda, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and the drive comes with Portable hard drive, SuperSpeed USB-A cable (5Gbps) and Quick install guide. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionMy book fell on the floor and no longer works. If I buy a new Mybook can I just copy all my movies I have save on my TV. I have Dish.

    Asked by Sonny.

    • Answer Yes you can. I did the same thing. I have 17 of this and they are all full . That’s how much media I have. They never fail. They always work. I even store them all in a plastic lid container that is shoe box size. Just always eject them properly from your pc .

      Answered by DanielE

  • QuestionCan it backup movies on dvr

    Asked by Anonymous.

    • Answer Hello, Please be informed that we would recommend our customers to choose WD purple drive for DVR/ NVRs. We have tested WD Easystore drive on Windows and Mac computers for seamless operation. For more information about WD Easystore portable hard drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs it combative with ps5

    Asked by Ff.

    • Answer Hello, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Moreover, you can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs there some kind of user manual? My package only has the lawyer required info'

    Asked by AlKn.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this be good to add to my gaming PC and add games?

    Asked by Jay.

    • Answer Hello Jay, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Moreover, you can store the games but not play directly from the external drive. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs the WD Black Easystore 2TB External USB 3.0 Portable Hard Drive compatible with a PlayStation 5 console?

    Asked by BSUFANID.

    • Answer I have not tried to connect it my son’s PlayStation 5 yet

      Answered by Wagdog12

  • QuestionWill this work with Windows Vista?

    Asked by Tom.

    • Answer Hello Tom, Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team