“Device is not detecting showing the unknown drive(not initialized ). below is the screen shot . what should I do in this case.”

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• First try again using a different computer and or USB port. These are allready formatted at the factory

  Answered by Bluebirdpod 5 years ago

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• Hi James, You may run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally by referring the below link- https://support-en.wd.com/app/answers/detail/a_id/13880 If the test is inconclusive you may contact us.Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 5 years ago

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