“Are the hard drives replaceable? I am replacing a single-drive 6 TB My Cloud that I purchased in 2017, which has failed. As this is a single drive, I am unable to retrieve data nor erase the hard drive.”

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• Hello, Please be informed that you could replace the drive in My cloud home duo. For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 2 years ago

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