“I was using my portable hard drive and accidently fell on the hard floor and now is not showing anything. Every time i try to connect it to my computer shows an error malfunctioning device it is possible to recovered my files?”

Asked by MONO 5 years ago

1-1 of 1 Answer

Hi MONO, Please refer to the link mentioned below to diagnose the drive's health. "Testing a drive for problems using Data Lifeguard Diagnostics for Windows" https://support-en.wd.com/app/answers/detail/a_id/6226 "How to test a drive for defects or problems on a Mac" https://support-en.wd.com/app/answers/detail/a_id/14800 If the result id inconclusive We would recommend you to please refer to the link mentioned below to recover the data from our authorized data recovery partners. "DATA RECOVERY" https://support.wdc.com/warranty/datarecovery.aspx?&lang=en Please note: - Western Digital does not offers Data Recovery. Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team 5 years ago
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