“Clarifying my problem: this drive is brand new, it's health should not be an issue. My Win10 computer does not recognize the drive when I plug it into a USB port. The drive does not show when I go into Settings_Storage. Help!”

Asked by Mike 3 years ago

1-2 of 2 Answers

You've probably already checked this but I had the same problem until I figured out the connection wasn't made because I didn't push the USB in far enough.
Answered by Anonymous 3 years ago
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Hello, Based on your concern we suggest you to try different system to check weather drive is normal. Please refer to the KBA article link: https://support-en.wd.com/app/answers/detail/a_id/12455/initiator/user .If your issue persist then we would request you to open a support ticket. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team 3 years ago
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