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Page Showing 1-16 of 16 questions
  • QuestionHow big is the WD My Passport SSD drive? What is it’s case made of?

    Asked by Rose.

    • Answer It is the size of about 25 business cards stacked up. It has a plastic case with metal covering the bottom half.

      Answered by BrunoT

  • QuestionCan I move picture files between a Mac and PC with this HD

    Asked by BigAl.

    • Answer Yes, it is Mac and pc compatible. The primary cable interface is usb C but it comes with a usb C to usb Type A adapter too. So if you do not have a usb c port it has your covered.

      Answered by Lostnproud

  • QuestionIs this drive compatible with an iMac with thunderbolt 2 ports?

    Asked by Videoproduction.

    • Answer Yes, it is compatible with an iMac with Thunderbolt 2 ports using an adapter.

      Answered by CommunityAnswer

  • Questioni'm looking for external hard drive that can be split with simultaneous back up so if one fails I still have same data saved on other?

    Asked by ron.

    • Answer My Cloud Home Duo personal storage device made by Western Digital. It automatically backs up files twice on two separate drives, and with its expansive 4,8 and 16TB capacity, it's an excellent choice for media libraries or professional archives. I have the single My Cloud Home and it works well and has remote access via any computer as it connects to your home network.

      Answered by HermanB

  • QuestionWhat does "Hardware Encryption" mean?

    Asked by AJAX.

    • Answer The newer computers now are able to encrypt their internal hard drives such as Mac. This encryption scrambles the data on your internal drive for protection. If you want the same protection for your backup files then you are able to encrypt this portable drive. It requires a password to access and add, delete or modify files. You can opt out of encryption if you so desire.

      Answered by HermanB

  • QuestionI have a mid 2012 Macbook pro Is this drive compatible? Do they include the adapters to USB 2 and thunderbolt 1?

    Asked by seeking.

    • Answer I do believe they include an adaptor for the USB. And as far as I can tell, a SSD should work with your computer. Just do a internet search on "ssd compatibility with mid 2012 Macbook pro" and you'll find SSDs made for your computer.

      Answered by Frenzal

  • QuestionDoes this work for a PS5!?

    Asked by Samsung.

    • Answer Hi DeathB4dishounor, Sony added support for external USB hard drives on the PS5 with their April 2021 update. However, due to PS5 restrictions, games can only be played off the console’s internal SSD. As such, external USB storage hard drives only function as a faster way to hot-swap games and data on or off the PS5’s internal storage. -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionWould it work with ps4 & xbox one ? To save games and play ?

    Asked by David.

    • Answer Yes, follow the prompts when you connect it to your system and select the gaming format.

      Answered by Drake

  • QuestionWill this work on Raspberry pi 4 as a boot drive without external power?

    Asked by Donnie.

    • Answer Yes

      Answered by Notsure1

  • QuestionCan this drive be used to store and play online games on a laptop like fortnite?

    Asked by Kerns.

    • Answer Hi Kerns, Thanks for showing your interest in My Passport SSD. Please refer to the link given below to more about this drive and it's compatibility. http://products.wdc.com/library/AAG/ENG/4178-707296.pdf Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionARE 2 IDENTICAL ITEMS INCLUDED ON THE PRICE?

    Asked by ME.

    • Answer No.

      Answered by Drake

  • QuestionWhat is the maximum speed rated for this drive e.g. 300 Mbps.

    Asked by David.

    • Answer People have claimed up to 540 mbps but realistically and normal operation is around 485 mbps.

      Answered by Drake

  • QuestionWould this work with the iPad 12 Pro? If not, what kind of about 1Tb SSD external storage that can work with it and other computers? Thank you.

    Asked by Weetie.

    • Answer Hi Weetie, Please be informed that the My Passport SSD is portable storage with blazing-fast transfers. Password protection with hardware encryption helps keep your content secure. Easy to use, it’s shock-resistant, compact storage in a cool durable design to use and tested on Windows and macOS computers. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes it work with Xbox series S?

    Asked by Luke.

    • Answer You can install and play old xbox one games of this drive but you cannot install and play next gen series x/s games of this drive. You can store series x/s games on this drive and move them to your internal ssd drive at a later time, when you actually want to play them.

      Answered by IvanV

  • QuestionDoes the drive come with backup software? It says WD Discovery for WD Backup. It's confusing.

    Asked by TOW.

    • Answer Hi TOW, Please be informed that the My Passport SSD is portable storage with blazing-fast transfers. Password protection with hardware encryption helps keep your content secure. Easy to use, it’s shock-resistant, compact storage in a cool durable design to use on windows and mac computers. WD Discovery allows you to download and keep up to date other WD Apps such as WD Security app, WD Backup and WD Drive Utilities. You can also download WD backup individually from our support website. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with Mac OS Catalina and Big Sur?

    Asked by lindsay423.

    • Answer Hi lindsay423, Please be informed that the My Passport SSD is portable storage with blazing-fast transfers. Password protection with hardware encryption helps keep your content secure. Easy to use, it’s shock-resistant, compact storage in a cool durable design to use on windows and mac computers. To know more about the system compatibility,​​​​​​​ refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707296.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team