I purchased webroot some time ago for my laptop (which is not working properly now) I am now using my desktop and need to know if I'm protected and if not, need to purchase. I also would like someone to go in online and do cleanup. null

Question

savvy · Accepted Answer

You dont need extra security software if you are using Windows 10. Uninstall Webroot. It is useless. Click Cortana, type 'Update' and press Enter. This portion of windows 10 keepings your system updated with Microsoft's built-in virus and network protection. Adding another security system on top of the original will only cause malfunctions. Microsoft has 1,000 times as many people actively working to improve Win10 security than Webroot does. Webroot is spam. Webroot could potentially be used by malicious nerds as weak point in order to attack your computer. This has happened on Comodo, google it if you think I'm joking.

Answered by savvy 6 years ago

Verified Purchase

Cindy · Answer

I would go to the GeekSquad because they may be able to help you.

Backward · Answer

You should have gotten an 800 number to call or send them an email. They'll promptly reply & get a scan going. I am very happy with their phone calls & emails! They should offer you a repeat scan in a day or so after fixing your issues!

Answered by Backward 6 years ago

Verified Purchase

LeRoi · Answer

My Webroot covers up to 3 different devices, but they need to be registered prior to making a claim.

Wickie · Answer

It worked fine on my up laptops the time I had it

airexi · Answer

If your purchased a multi machine license then you can run the software on more than one machine. Install and run the software.. Follow the prompts carefully. Also run diskclean (a native Microsoft component of the OS) to clean up and remove temporary and junk files. Afterwards run the software again and make certain it is set to run automatically once a week, be sure that the time and day you select your machine will be online

Answered by airexi 6 years ago

Verified Purchase

DavidS · Answer

It would seem that your antivirus program needs to be updated. There should be an update available on the web root website if you have an older version

Bio2050 · Answer

Your best bet is to bring it to someone locally to have it fixed, or even bring it to Geek Squad.

Flipper · Answer

Well this is kind of odd, but if everything is set up properly should work effectively ; may b you need an upgraded version .

WebrootTeam · Answer

Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.

Answered by WebrootTeam 7 years ago

“I purchased webroot some time ago for my laptop (which is not working properly now) I am now using my desktop and need to know if I'm protected and if not, need to purchase. I also would like someone to go in online and do cleanup.”

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