Questions & Answers

Q: QuestionHow many devices does this subscription cover?

• A:Answer This subscription covers three devices.

Q: QuestionIs this software cloud based?

• A:Answer Yes, this software is cloud based.

Q: QuestionDoes this software provide real-time protection?

• A:Answer Yes, this software offers real-time protection for your devices.

Q: QuestionWhat operating systems is this software compatible with?

• A:Answer This software is compatible with Android, Mac, Windows, Chromebook, and iOS.

Q: QuestionDoes this software protect against malware?

• A:Answer Yes, this software protects your devices from malware.

Q: QuestionI received my tablet. I haven't downloaded my free Webroot as yet. My question is, when my free 6 months are over does Best Buy automatically take the cost for the renewal from my card,or do I have to agree to it first then pay the renewal on my own?

Asked 4 years ago by Chris.

• A:Answer Yes, you have to agree to renewal. Once you reach the end of the 6 months, it should ask what payment method you would like to use. It will not be renewed through Best Buy.

  Answered 4 years ago by TsmootiesVerified Purchase

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Q: Questionhow do I download my free antivirus when it's not in my email?

Asked 5 years ago by Anonymous.

• A:Answer Check your spam folder, if it isn't there check your paper receipt or email receipt, if it isn't there contact best-buy support

  Answered 3 years ago by Xenador77Verified Purchase

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Q: QuestionHow do i know which installation to use? PC, MAC, IOS, Android First time hp chromebook buyer

Asked 4 years ago by Confused.

• A:Answer Webroot is not compatible with chromebook devices. Please reach out to bestbuy support for assistance: 1 (888) 237-8289

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionHow do you do the digital download for the free security that came on the purchase o

Asked 5 years ago by Anonymous.

• A:Answer geek squad did it for me.

  Answered 5 years ago by Mommom2Verified Purchase

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Q: QuestionHOW DO I INSTALL MY FREE 6MOS WEBROOT?

Asked 2 years ago by PattyG.

• A:Answer Download software from their website and use the key you got in the email to activate it

  Answered 1 year ago by GameKnightlyVerified Purchase

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Q: QuestionWhat is the price and length of a renewal subscription after the 6 month expiration?

Asked 7 years ago by Camarie.

• A:Answer 29.00 after date of expiration,

  Answered 7 years ago by intenseraybetVerified Purchase

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Q: QuestionI bought a MacBook for my wife and had the receipt sent to my email. The Webroot download came with the receipt. How can I get the download to my wife's MacBook?

Asked 4 years ago by Ram.

• A:Answer Call Best Buy customer service and they will help you I had a simple issue with the Apple Music

  Answered 4 years ago by MacBookM1ChipVerified Purchase

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Q: QuestionI just renewed my yearly subscription for Webroot. Do I have to reinstall this on my laptop? Or just by renewing my subscription, my laptop is protected.

Asked 4 years ago by Poppy.

• A:Answer just you need to renew the service will automatic update

  Answered 4 years ago by VersatilShop360

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Q: QuestionI was informed that somebody hacked my computer. I want to buy some software from you. But you guys are wanting us to buy things onlinein order to do that I have to give my checking account number. How can I do this?

Asked 5 years ago by Anonymous.

• A:Answer You can make online account then it will keep your information in a wwallets you will not have put it in again . It asks when u ring up for it. I made mine though my google.

  Answered 5 years ago by Shorty

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Q: QuestionI already have McAfee and so I didn't need this antivirus software. We didn't download it but it was in my cart when we got a new laptop recently. Will I be charged for it once the free time period expires?

Asked 5 years ago by Sunbeam.

• A:Answer Please contact BestBuy to make sure you aren't signed up for auto renewal: 1 (888) 237-8289

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionCan I use webroot antivirus to my apple ipad?

Asked 5 years ago by Deth.

• A:Answer The full Webroot mobile protection app is not available for the iPad but we do have the "secure mobile browser" available for this device. You can find that app in the app store.

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionI purchased webroot some time ago for my laptop (which is not working properly now) I am now using my desktop and need to know if I'm protected and if not, need to purchase. I also would like someone to go in online and do cleanup.

Asked 6 years ago by Anonymous.

• A:Answer You dont need extra security software if you are using Windows 10. Uninstall Webroot. It is useless. Click Cortana, type 'Update' and press Enter. This portion of windows 10 keepings your system updated with Microsoft's built-in virus and network protection. Adding another security system on top of the original will only cause malfunctions. Microsoft has 1,000 times as many people actively working to improve Win10 security than Webroot does. Webroot is spam. Webroot could potentially be used by malicious nerds as weak point in order to attack your computer. This has happened on Comodo, google it if you think I'm joking.

  Answered 6 years ago by savvyVerified Purchase

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Q: QuestionCan I load this on my Apple iPad Pro?

Asked 7 years ago by Randy.

• A:Answer Webroot's Backup & Sync and SecureWeb Browser are both supported by the iPad, so you can use those. The antivirus is not currently available for iOS devices.

  Answered 7 years ago by WebrootTeam

  
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Q: QuestionWhat is my key code?

Asked 2 months ago by Wheelchair.