“If the TV has a problem in the first year, during manufacturers warranty, where and who do I have to do to get it fixed? My previous TV failed while only 8 months old and I was told I would have to ship it back to CA for service. Is this normal?”
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Hi, I am sorry to hear that you are having issues with your TV. We offer a one-year manufacturer warranty to all of our products and based on your knowledge, it seems as if you spoke with our customer support team already and yes, shipping the TV back to us is part of our process. Please call our customer support team and ask to speak with "upper management" so your case can be escalated to our higher ups. Thank you.
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