Questions & Answers

Q: QuestionWhen installing the unit over the stove, may one install it higher than the recommended height from top of stove to bottom of microwave? It seems that 14 inches of space between the bottom of microwave and top of stove is not enough space to cook in

Asked 3 years ago by crazyrabbit.

• A:Answer Mine is 15 inches from stove to microwave and looks and work perfectly fine

  Answered 3 years ago by Mel007

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Q: QuestionDoes the interior light come on when opening the door or is it only on when the microwave is cooking?

Asked 3 years ago by MiataMan.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - White

• A:Answer Hello MiataMan, the interior light will turn on when opening the door and also when the appliance is cooking. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the difference between WML75011HZ and WML55011HS?

Asked 3 years ago by Damoly.

• A:Answer Hello Damaly, the difference between these two are WML55011HS- Number Of Fan Speeds- 3, Microwave Details Cavity Finish- Powder Coat and WML75011HS- Number Of Fan Speeds- 4, Microwave Details Cavity Finish- Non-Stick, Fingerprint Resistant Stainless Steel. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this unit auto-detect the heat fron the range below and turn itself on? If not, can you recommend a low-profile model with the feature? Thanks!

Asked 3 years ago by MicrowaveNeeder.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer Hi MicrowaveNeeder, To keep the Microwave Oven from overheating, the auto hood fan will automatically turn on at high speed if the temperature from the range or cooktop below the Microwave Oven gets too hot. We hope this helps!.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHow can I get an owner's manual for this thing that will tell me how to use it. Your brief instructions on the inside of the door do nothing for me.

Asked 4 years ago by Frustrated.

• A:Answer Hello Frustrated! Please see the link for the Use and Care Guide. https://bit.ly/3a6ZLOg

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this microwave have a beverage setting?

Asked 4 years ago by Mixer.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer No, but the 30sec quick button does the trick. Push once to reheat, push twice for more heat. I use this button always! You don’t even need the keyboard. Most items are cooked at 100% power so just push the 30sec button until you reach your time. 4 pushes for Hot! Liquid. 2 mins for ramen.

  Answered 4 years ago by StormbringerVerified Purchase

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Q: QuestionJust installed Whirlpool low profile microwave. Cant figure out how to clear any time remaining after I take my food out.. Operating Instructions are a joke. There is no Clear or Off or Cancel or Reset button. What am I missing?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer You will need to select the X to cancel or clear out the Microwave. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionThe volume and pitch of the low profile microwave sound is to weak and high for me to hear. Very frustrating. Is there any way to alter the sound so I can hear it? I have no problem with hearing various sounds from my other appliances. Help please. Thx

Asked 4 years ago by WaltSm53.

• A:Answer Hi WaltSm53, the volume is not adjustable for the End of Cycle tone on this model Microwave.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionI have read the installation instructions. Do you "have" to vent this microwave outside? The instructions give only two options for venting and they are both to the outside. My current micro-hood had the option of just recirculating into the kitchen.

Asked 4 years ago by RosieK.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - Stainless Steel

• A:Answer The microwave arrives set up for recirculation installation. You have to make changes to allow it to vent through the wall or roof.

  Answered 4 years ago by Roar52Verified Purchase

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Q: QuestionWhat do I do to unlock the control lock on my Whirlpool low profile microwave?

Asked 5 years ago by Annie.

• A:Answer press and hold the Lock button until it says unlocked.

  Answered 5 years ago by rplessVerified Purchase

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Q: QuestionWHAT TYPE OF COOK HOOD LIGHT IS WITH THIS UNIT, LED OR HALOGEN?

Asked 5 years ago by DBS.

• A:Answer Halogen 25 watt and it has a low and high setting

  Answered 5 years ago by Karl

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Q: Questionwhat is the inside height of the microwave

Asked 5 years ago by Anonymous.

• A:Answer Hello, the inside height is 7 inches. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: Questionhow do you clear it and how do you set the clock I keep pressing the wrong keys no manual given

Asked 5 years ago by nikki.

• A:Answer To set clock: open door, press clock until window reads “clock” then enter the time & press start. To clear the microwave, I’m not sure. You can find manuals online. I think I just pressed “0”

  Answered 5 years ago by BlondieVerified Purchase

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Q: QuestionWill this microwave be ok for a gas stove? btu of 47k on top burners total , and if so does it need to be vented outside or is recirculating ok

Asked 5 years ago by Anonymous.

• A:Answer Even better because of the greater distance from range to bottom of microwave.

  Answered 5 years ago by BCastroVerified Purchase

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Q: QuestionWhen paying to have this microwave installed, does that include them installing a plug/box to my existing electrical wires? I'm sure I read that it does, but cannot find it now

Asked 5 years ago by Steaming.

• A:Answer Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. They would be able to further assist you. We hope this helps.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this have to be plugged into an outlet or is it hardwired?

Asked 5 years ago by Jack.

• A:Answer The unit comes in the box with a three pronged wall plug attached, so of course it can be plugged into a wall socket. However, the Installation Manual that comes with it indicates that the unit can be hardwired to a suitable source and it is connected with proper grounding etc. So, it can be installed either way, depending upon your needs.

  Answered 5 years ago by jsinjacksonVerified Purchase

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Q: QuestionI read a couple of reviews that mentioned you can't replace the bulb. Are they referring to the inside light or the stove top light?

Asked 5 years ago by Randy.

• A:Answer Hello Randy, the inside light needs to be installed by an authorized servicer. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWhere can you get replacement charcoal filters for this thing! I wash the grease filter regularly, but I cannot find replacement filter anywhere! Please let me know where. Thanks. (PS..the manual says to,replace the filter, but it doesn't give a part #

Asked 5 years ago by Barb.

• A:Answer I have a WML 55011HS. The filter part number that came on my unit is MFG PART #W11213882 . They are 7 X 10 inches and mine have little flanges/fingers that are about 1 inch protrusions.

  Answered 5 years ago by porschegirl

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Q: QuestionCan this unit be configured to vent out of the back or does it only vent out the top through the cabinet?

Asked 5 years ago by George.

• A:Answer I installed mine in the ventless mode. That said I believe it can be vented a number of ways. Download the installation instructions to confirm.

  Answered 5 years ago by FletcherVerified Purchase

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