Questions & Answers
Q: QuestionDoes the microwave has countertop light
Asked by Appu.
- A:Answer This model Microwave does have a surface light. We hope this helps.
Answered by WhirlpoolTeam

Q: QuestionHow loud is the fan noise? The one I have right now is very loud on low. You can’t have a conversation while it is on.
Asked by Nancyrw.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Hello, we greatly apologize as we do not have sound ratings for our Microwaves. Thank you for your inquiry on our Whirlpool appliances.
Answered by WhirlpoolTeam

Q: QuestionI am replacing a WMH32519FS. Will I be able to use the brackets for this microwave?
Asked by Kim.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer This model Microwave will come with the correct mounting bracket needed for installation.
Answered by WhirlpoolTeam

Q: QuestionI know I can have the beep or have no sound, however can we change the sound, or have it sound just for the timer? Other brands you get a nice tune, vs a loud annoying beep, or can we turn down the volume of the beeps? Thank you.
Asked by JuneCleaver.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Programming tones for this model Microwave may be turned off, or all tones (including end-of-function signals) may be turned off. To turn off programming tones, touch and hold the number keypad “1” for about 3 seconds, until a confirmation tone sounds. Repeat to turn back on programming tones. To turn off all tones, touch and hold the number keypad “2” for about 3 seconds, until a confirmation tone sounds. Repeat to turn back on all tones. We hope this information helps.
Answered by WhirlpoolTeam

Q: QuestionDo you install? My current microwave is over the stove, but also installed under a cabinet. It’s really too heavy and awkward for me to do by myself. Do you offer that and what is the price?
Asked by amj333.
This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Black
- A:Answer Hello! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Answered by WhirlpoolTeam

Q: Questioncan i put this microwave on the counter rather than over the range?
Asked by Giantsfan.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer This model Microwave is designed to be installed over a Range. We do not recommend using it as a countertop Microwave. We hope this information helps.
Answered by WhirlpoolTeam

Q: QuestionIs there any way to get a trim kit with this microwave?
Asked by Trimkit.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer si hay un kit universal para remplazo y eso se soluciona;
Answered by Anonymous
Q: QuestionIs this item still out of stock?? And if so when will it become available?? Thanks
Asked by Suzy.
This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Black
- A:Answer Hello! For availability please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Answered by WhirlpoolTeam

Q: Questionwhat is the length of the warranty?
Asked by GrannyJJ.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Please visit https://tinyurl.com/2s49eu35 to view the warranty information for this model Microwave. We hope this helps.
Answered by WhirlpoolTeam

Q: Questionhow do you clean between the glass on the door
Asked by paul.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.
Answered by WhirlpoolTeam

Q: QuestionDoes Costco have an installation crew?
Asked by Anonymous.
- A:Answer They use a third party installer who will call to schedle as needed.
Answered by PhilominaM
Q: QuestionHow much air does the fan move?
Asked by Lynne.
This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White
- A:Answer Lynne, this model has a max air flow of 300 CFM.
Answered by WhirlpoolTeam

Q: QuestionHow to unlock the LOCK button
Asked by Sus.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Hello! For the Control Lock: Activate to avoid unintended start. Touch and hold the Cancel control for about 3 seconds until 2 tones sound and Padlock icon appears in the display. Repeat to unlock control. Thank you for your inquiry on our Whirlpool appliances.
Answered by WhirlpoolTeam

Q: QuestionCAN AN OVER THE RANGE MICROWAVE BE USED RIGHT ON THE COUNTERTOP?
Asked by ROBRUTH.
This question was asked about the related product: Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Black
- A:Answer ROBRUTH, you are not able to use this on a countertop.
Answered by WhirlpoolTeam

Q: QuestionI have a under the c a b i n e t whoolpool microwave. How do I remove the light bulb which is like a car light bulb not a screw in bulb
Asked by Russ.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Hello! If you can provide us with the model number we would be happy to assist you further.
Answered by WhirlpoolTeam

Q: QuestionHow do you access filter to change it
Asked by Janice.
This question was asked about the related product: Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Black
- A:Answer Hello! For model WMH32519HB, Whirlpool® Microwave, Grease filters: Grease filters are on the underside of microwave oven. Clean monthly or as prompted by Filter Status indicator. Slide the filter away from the tab area, and drop out the filter. To reinstall, place end of the filter into the opening opposite the tab area, swing up the other end, and slide it toward the tab area. Charcoal filter: The charcoal filter is behind the vent grille at the top front of the microwave oven. The charcoal filter cannot be cleaned and should be replaced about every 6 months. Remove 2 screws on the vent grille, slide the vent grille to the left, tilt it forward, lift it out, and remove the filter. To reinstall, place the filter into its 2-hook area with the wire mesh side to the front. Replace the vent grille by inserting the 3 bottom latch hooks of the vent grille into the front holes, tilt the vent grille backwards, slide it to the right, and secure with screws.
Answered by WhirlpoolTeam

Q: QuestionWhat light wattage does the microwave use on the exterior to lighten the cooking surface?
Asked by Jackie.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Hello, Thank you for your inquiry on our Whirlpool® appliances. This Microwave, model WMH31017HS, uses a 40W Halogen Bulb (W11520384). https://tinyurl.com/3shjwp87 We hope this helps!
Answered by WhirlpoolTeam

Q: QuestionJust replaced the light on my microwave over the stove will not cut off when the on off button is pressed
Asked by Anonymous.
- A:Answer Hello, We apologize for the concerns with your Microwave. Please follow the Troubleshooting Link. https://tinyurl.com/2yu7ayba Select Operation > Lighting Concerns > Cooktop Light Staying On - Over-the-Range Microwave. If these steps do not resolve your issue, we recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.
Answered by WhirlpoolTeam

Q: QuestionCan my over the range microwave be used in an open base cabinet?. We won’t need the light or to vent it. Will be using it for a minute at a time
Asked by Sweetie.
This question was asked about the related product: Whirlpool - 1.7 cu. ft. Microwave Hood Combination with Electronic Touch Controls - Stainless Steel
- A:Answer Hello, This Microwave Hood Combination, model WMH31017HS, is not suitable for use in an open base cabinet due to ventilation, mounting, and safety concerns. Thank you for your inquiry on our Whirlpool® appliances.
Answered by WhirlpoolTeam

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