Questions & Answers

Q: QuestionIs there an ice maker accessory to purchase and install? I realize may not come with it but does freezer have hook up for it. Picture only shows exterior.

Asked 9 years ago by Lbi.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Whirlpool ice maker is available at Best Buy or $100. Water line kits sell for about $25 to tap into existing water lines. Mounts on left side of freezer with screw mounts and rear water pipe block. Valve connector goes in bottom area in left rear.

  Answered 9 years ago by BurgersBytes

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Q: Questionwill magnets work on front door of whirlpool model wrt311fzdw frig?

Asked 11 years ago by Anonymous.

• A:Answer Yep the magnets stick

  Answered 10 years ago by SunnyM

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Q: Questionwhat are the dimensions of the freezer? Where can we see the product?

Asked 9 years ago by Smiley.

• A:Answer It has a large freezer -- the reason (along with the price) I decided on this made-in-mexico unit that is NOT energy efficient (436kw/h rated, as opposed to 386 or 393 for other units). But the freezer is 6.1 cubic feet, and has lots of space. I actually freeze more stuff than I have in a normal fridge section, and if I could've found a 18.2 size fridge with similar space I would've opted for that (largest freezer space I could find in an 18.2 or 18.3 is a GE with 5.1 freezer space -- most of them only have freezers with 4.0 space). So I got a 20.5 size fridge (this one), made in mexico, seems kind of cheap (even the surface of the main door had imperfections) and is not energy efficient at all, but it DOES have a nice large freezer. If that is important to you and you can't afford something fancy at twice the price, there's not a lot of options. I got this one because of that.

  Answered 9 years ago by whirly

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Q: QuestionI assume this is delivered with out the doors attached. What are the dimensions with out the doors so I know if it will fit in the door

Asked 7 years ago by Valerie.

• A:Answer Hello Valerie! Your unit will be delivered with the doors. If you need to remove the doors the depth without the doors is 28 1/2". The depth with the doors is 32 7/8". Thank you for your inquiry on our Whirlpool appliances.

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionOur brand new refrigerator squeaks so loudly when we open the door the whole house can hear it. What can the problem be?

Asked 9 years ago by joyce.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer Hi Joyce, we would recommend adding food grade oil to the hinges to help. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 8 years ago by WhirlpoolTeam

  
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Q: QuestionDoes freezer compartment come with light?

Asked 9 years ago by Bob.

• A:Answer No the freezer doesn't have a light.

  Answered 9 years ago by DaliaVerified Purchase

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Q: QuestionDoes The Frig. have an ice maker?

Asked 9 years ago by pup.

• A:Answer This is able to have an ice maker.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionAnyone else have problems with this being very loud most of the time?

Asked 9 years ago by ashley.

• A:Answer Yes. It's a cheap, built-in-Mexico unit and certainly runs louder than the old one it replaced. You get used to it after a while, but there's no doubt it runs louder than the older, better whirlpools

  Answered 9 years ago by biggs

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Q: QuestionCan the door on this be changed to open to left instead of open to right? I have a wall on the right and I dont want the door to bang on to the wall when I open

Asked 7 years ago by Rj.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Rj, you can reverse the doors on this Whirlpool® Refrigerator to open in the opposite directions. We hope this helps!

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionWhy is there ice building up in the freezer? Yes I do have it set at recommended settings? Ready to call the Greek Squad.Its only two months old.

Asked 8 years ago by Susie.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel

• A:Answer Its the seal. I bought 6 for some apartments and had this happen to one of the units. Call for warranty service. They will come and caulk around the seal. Basically, air is getting allowing moisture in and causing the ice build up. Annoying, but simple fix.

  Answered 8 years ago by SwiftyVerified Purchase

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Q: QuestionThe refrigerator doors would need to be removed to fit through the doorway. Will Best Buy remove the doors and re-install them when refrigerator is delivered?

Asked 4 years ago by Hanna.

• A:Answer Yes, the Best Buy delivery guys who made the delivery would remove and reinstall refrigerator doors if necessary.

  Answered 4 years ago by MyCatIsTheBossVerified Purchase

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Q: QuestionI just had this fridge delivered and was wondering about the noise. I can hear it buzzing/humming in the next room when it kicks on. Is it supposed to be like that? Just want to make sure it's not defective.

Asked 6 years ago by Eddy.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black

• A:Answer Hey Eddy, we value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionI would like an answer from Whirlpool as well as customers. Are either the monochromatic stainless steel or stainless steel versions of this model fingerprint-resistant?

Asked 6 years ago by NYBred.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Fingerprint Resistant - Stainless Steel

• A:Answer cannot vouch for the monochromatic stainless steel (the cheaper one) but we bought the 'Fingerprint Resistant Stainless Steel' model WRT311FZDZ for about $260 more and have no problems at all with smudges, fingerprints, etc. We looked at quite a few models of Whirlpool and other brands with stainless steel and then smudge-resistant stainless steel and we did see a big difference. Apparently, if you want smudge / fingerprint resistant, you get what you pay for. We've had the fridge about 45 days now and no prints, even with a 2 year old grandson running around.

  Answered 6 years ago by HolbrookJoeVerified Purchase

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Q: QuestionWhat is the difference between stainless steel and Monochomatic stainless steel?

Asked 6 years ago by Claudia.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Fingerprint Resistant - Stainless Steel

• A:Answer Monochromatic stainless steel means only the front of the fridge is stainless steel. The sides are painted gray.

  Answered 6 years ago by GoTrojansFightOn

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Q: QuestionWhat is the depth without the door on? My doors are only 31” wide and I need to know if it’ll fit.

Asked 7 years ago by Kimmie.

• A:Answer Kimmie, for this Whirlpool® Refrigerator the depth excluding the doors is 28 1/2 inches. We hope this helps!

  Answered 7 years ago by WhirlpoolTeam

  
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Q: QuestionSince this unit is now made in Mexico -- you can check the label inside to verify this, or call Whirlpool directly to ask if you don't believe me -- how has the reliability of the unit been?

Asked 9 years ago by Like2Know.

• A:Answer I noticed it was made in mexico as well from the label inside. Well mine is relatively new but running good, time will tell.

  Answered 9 years ago by James88

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Q: QuestionIs there an adjustment on the bottom of the refrigerator that can tilt the refrigerator slightly backwards so the main and freezer doors will automatically close when the handles are released?

Asked 9 years ago by Dixie.

• A:Answer Dixie, the refrigerator can be adjusted to tilt slightly backwards. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 9 years ago by WhirlpoolTeam

  
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Q: Questiondimentions

Asked 9 years ago by bird.

• A:Answer This is 32.88" deep, 32.75" wide, and 65.5" High.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionIs this and energy Star Refrigerator?Need to know if eligible for MidAmercan Rebate 2015

Asked 10 years ago by no name.

• A:Answer NO, it is NOT EnergyStar rated. It's also quite inefficient, with an Energy Guide rating of 436kw/hr. More energy efficient ones that I compared to have number of 386, 393, etc for similar size (20.X cubic feet), similar style (top freezer) and similar features (compare the numbers with NO icemaker installed). It's probably better than the fridge you had 25 years ago, but is certainly not efficient compared to other choices out there today...

  Answered 9 years ago by Anonymous

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