Questions & Answers

Q: QuestionCan the door be switch to open the opposite way?

Asked 6 years ago by jumaybry.

• A:Answer Yes it can and that's exactly what I got done to mine. They delivered it free and switched the door free of charge as well.

  Answered 6 years ago by WichyVerified Purchase

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Q: QuestionWhat are the dimensions

Asked 6 years ago by Bill.

• A:Answer Hi Bill, the dimensions are as followed depth 32 7/8 inches, height 66 1/4 inches, width 32 3/4 inches.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionJust purchased this model. Compressor has noticeable high pitched whine when running. Is this normal? Customer service said it was but I find it hard to believe they would make it that way.

Asked 6 years ago by Tooloudforme.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer You can hear the compressor running when cooling. I wouldn't call it a whine or high-pitched, but there is a noticeable rumbling. I've had it 3 weeks and don't notice the motor any more than I did my previous unit..

  Answered 6 years ago by notQuietButVerified Purchase

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Q: QuestionWhat is the charge for taking away my old refrigerator when my new one is delivered? I live in San Rafael Thank you

Asked 8 years ago by Bob.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Biscuit

• A:Answer I was charged $14.99 by Best Buy today to have them haul the old one off when they deliver the new one....

  Answered 8 years ago by ClarkKent

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Q: QuestionCan you make the refrigerator and freezer a left hand hinge

Asked 8 years ago by MFJ.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer you most certainly are able to change the doors. it is best if you notify the sales person at time of ordering so it can be done before it is delivered to your home. Be sure the sales person has documented this on your order...there is no additional fee but if it is done after delivery there may be problems with delivery company and/or the quality of the job done.

  Answered 8 years ago by coraggioVerified Purchase

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Q: QuestionIf I get the Black model is the texture of the front smooth or is it textured? Is it magnetic? Can I put magnets on the front?

Asked 9 years ago by bravemel.

• A:Answer The finish is smooth and it is magnetic.

  Answered 8 years ago by Norahs49Verified Purchase

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Q: Questionwhere do i go to register this product and where is the manual?

Asked 9 years ago by Anonymous.

• A:Answer Please click on the link below to register your product and for a user manual. http://www.whirlpool.com/ for product registration. http://bit.ly/2f5OP5K for user manual. We hope you find this information helpful. Thank you

  Answered 9 years ago by WhirlpoolTeam

  
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Q: Questionwhere can i get an additional door binwhere can I get an additional door bin?

Asked 10 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer Hello, for more information on door bins for WRT311FZDW your welcome to reach out to our Customer Care Team directly, they can be reached at 1-800-253-1301. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances! Sincerely, Mary

  Answered 10 years ago by WhirlpoolTeam

  
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Q: QuestionWhy does a bottom part of the refrigerator freeze?

Asked 3 weeks ago by Anonymous.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please see the link from some troubleshooting tips for this concern. https://tinyurl.com/ze5dbvu6 If this does not resolve your concerns, please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.

  Answered 2 weeks ago by WhirlpoolTeam

  
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Q: QuestionHello, I am having issues with my items freezing in the bottom drawers. Anyone know why this could be happening?

Asked 1 month ago by BarronC.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A

  Answered 1 month ago by WhirlpoolTeam

  
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Q: QuestionIs there a link for you to be able to buy extra shelves for the door?

Asked 2 months ago by Kay.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer Hello! You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone. Thank you for your inquiry about our Whirlpool appliances.

  Answered 2 months ago by WhirlpoolTeam

  
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Q: QuestionMine is less than 1 yr old. Suddenly all the interior lights and control panel are out, so it is not cooling. Unplugged it to reset; nothing. Help! Is there a warranty?

Asked 3 months ago by CatB.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 3 months ago by WhirlpoolTeam

  
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Q: QuestionWill a Samsung quick connect auto icemaker kit work with this refrigerator?

Asked 4 months ago by MarianD.

• A:Answer Hello, for model WRT311FZDB, the correct ice maker you need is W11517113. Thank you for your inquiry about our Whirlpool appliances.

  Answered 4 months ago by WhirlpoolTeam

  
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Q: QuestionMy bottom part the fridge isn't cooling why?

Asked 5 months ago by Reds.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 5 months ago by WhirlpoolTeam

  
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Q: QuestionCan you use without handles?

Asked 5 months ago by keith.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Fingerprint Resistant - Stainless Steel

• A:Answer We use our without the handles, as more of an aethetics preference :)

  Answered 4 months ago by SARAH

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Q: QuestionWhy does my freezsr always ice up and then the bottom fridge isn't that cool ?

Asked 5 months ago by SueBee.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 5 months ago by WhirlpoolTeam

  
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Q: QuestionFor delivery purposes, can the refrigerator's doors be removed? How much allowance would their removal add?

Asked 5 months ago by PAULA.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Biscuit

• A:Answer Hello, yes, the doors can be removed. For model WRT311FZDT, the Depth Excluding Doors (in) is 28.5". Thank you for your inquiry about our Whirlpool appliances.

  Answered 5 months ago by WhirlpoolTeam

  
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Q: QuestionHello. Can you tell me how many watts (not per year) this uses? I’m asking in relation to using it with a generator in case of a power outage.

Asked 1 year ago by Lalalulu.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Fingerprint Resistant - Stainless Steel

• A:Answer Hello. Please visit https://tinyurl.com/5bzz8kf7 for more information on the electrical requirements for this model. We hope this information is helpful.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionIf it's made in Mexico, will we have trouble getting parts for repair?

Asked 1 year ago by Darin.

This question was asked about the related product: Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Fingerprint Resistant - Stainless Steel

• A:Answer I don't think so. We will probably have Mexican repairmen.

  Answered 1 year ago by RexB

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