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Paul, Some moisture buildup is normal. If the room the Refrigerator is located in is a humid environment that will contribute to moisture build up. Also if the doors are opened often or not closed completely it will allow humid air to enter into the Refrigerator causing the moisture build up. However, if you feel that the unit is not working as designed please contact us directly at 1-800-253-1301. We are open Monday-Friday from 8:00am-8:00pm and Saturday 8:00am-4:30pm EST.
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