A:Answer The water/ice dispenser is poorly designed. We actually returned our first refrigerator (at the suggestion of tech support) and the replacement (same model) behaved the same way. When you pull the glass back to stop water or ice flow, the flow continues for a few seconds, so you're left with water or ice spilling, unless you wait long enough. And even when you do, you have to pull back so far that the lip of a normal-sized glass is barely under the dispenser. Our old refrigerator stopped instantly and was economically designed so any glass would work. The family has mostly stopped using this feature due to its poor usability. A big disappointment; we wish we went with another model or brand.