Questions & Answers

Q: QuestionI purchased this fridge (and an extended warranty) recently. Inside, I am noticing that there is a lot of condensation on the back of the fridge, on the ice container, and there was condensation build-up on my milk. Is this normal for this fridge?

Asked 5 years ago by Kllblunt.

• A:Answer Hey Kllblunt, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionAre there lights in the freezer?

Asked 5 years ago by Texan.

• A:Answer Yes there are lights in the freezer. Makes it very easy to see everything inside.

  Answered 5 years ago by PistolVerified Purchase

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Q: QuestionIs this model finger print resistant?

Asked 5 years ago by Rico.

• A:Answer Hi Rico. Model WRX986SIHZ is Fingerprint Resistant. Thank you for your interest in our Whirlpool Appliances.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionDid anyone else have their stainless steel model come with dents and scratch easily?

Asked 5 years ago by Andy.

• A:Answer We have had no problems

  Answered 5 years ago by Kazy

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Q: QuestionEs fingerprint resistent?

Asked 5 years ago by Maria.

• A:Answer Hello Maria! Yes, this model is Fingerprint resistant. Thank you for your inquiry on our Whirlpool appliances.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: Questionwhat does a red flashing light reading cooling down mean?

Asked 5 years ago by willi.

• A:Answer willi, page 17 of the User Guide advises of the cooling down. We've included the link for the guide below. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances! https://bit.ly/2Q4P7yJ

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionThe dispenser pads for the water and ice are locked and the lock and unlock is not working for the pads. How do I unlock the dispenser pads

Asked 6 years ago by Warm.

• A:Answer Hello Warm! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionTried to change from liters to ounces and now I can’t get water or ice from the door dispenser

Asked 6 years ago by Marl.

• A:Answer Hello Marl! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: Questionwill they move the old fridge to garage?

Asked 6 years ago by Jeff.

• A:Answer yes - just let them know before delivery (they will also haul an old one away if you choose to)

  Answered 6 years ago by mizcris

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Q: Question1) Does anyone know the full capacity of the drawer section - how many cans of drink it can hold? 2) If delivery is tight to the refrigerator location are the doors or handles removable?

Asked 6 years ago by ABolt.

• A:Answer Yes. The handles are added by the installer, after the fridge is in place.

  Answered 5 years ago by BayAreaKid

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Q: QuestionThe fridge works ok, but the freezer will not work. Can you help me please ?

Asked 6 years ago by Almcky05030.

• A:Answer You need to call Best Buy and they will help you

  Answered 6 years ago by RobertsRNVerified Purchase

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Q: QuestionI am having problems with the right door not closing completely. I end up having to open the left door, closing it and then the right door. Should not have to open left door at all...

Asked 6 years ago by TechMerc.

• A:Answer TechMerc, we apologize for the inconvenience. Because of the door seal, it is recommened to close the right door before the left so the seal can engage.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionI'd like to know the exact temperature range in the TEMP controlled exterior drawer. I.e for meats? drinks ? ECT. Thanks

Asked 6 years ago by Treasures.

Q: QuestionThis refrigerator comes with service maintenance from the factory To make sure is running good?

Asked 6 years ago by Tigre.

• A:Answer Tigre, the refrigerator comes with a 1 year repair warranty. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionWhat would make the ice make shut off by itself? Ck it.. it’s off. Turn on and wait a few moments then ice drops.. then nothing. Ck and ice maker off??

Asked 6 years ago by BigDan.

• A:Answer Hi BigDan, we would be happy to look into this for you, please give us a call so we can check a few things out, US: 1-866-698-2538 Hour of Operation: Monday-Friday: 8:00 AM to 8:00 PM EST Please locate the appliance's model and serial number before calling.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionI've had this refrigerator for 3 days and it never stops running. I have it set to 39 for the fridge (2 higher than recommended 37) and 3 for the freezer (3 higher than recommended 0). Higher meaning LESS COLD! Why does it never stop running?!

Asked 6 years ago by katelo.

• A:Answer Hello Katelo! Newer refrigerators have smaller, more powerful, high-speed compressors that generally cost less to operate than those in older refrigerators. These compressors are designed to run 80 % to 90% of the time. This makes them more energy efficient because the greatest amount of energy used when the compressor cycles on. Thank you for your inquiry on our Whirlpool appliances.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this model offer crushed ice and cubed?

Asked 6 years ago by Beachbabe.

• A:Answer Yes, this model has both cubed and crushed ice.

  Answered 6 years ago by Jerry

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Q: QuestionWhat is the produce preserver that came in a package with refrigerator but wasn’t installed during the installation process and where does it go?

Asked 7 years ago by Producepreserver.

• A:Answer It goes in wherever you're keeping your produce. If in one of the small drawers in the fridge put it there. If you're putting your produce in the middle drawer put it there.

  Answered 6 years ago by corysgmaVerified Purchase

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Q: QuestionCan the freezer drawer and refrigerator drawer be removed?

Asked 7 years ago by Kathy.

• A:Answer The refrigerator drawer and middle freezer drawer easily lift out for cleaning. The other freezer drawers look like they come out but it looks like there are tabs to release.

  Answered 7 years ago by MIAaron

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