Questions & Answers
- Model:
- WRS321SDHB
- |
- SKU:
- 6078400
Q: QuestionDoes this come with a water filter? If not, what kind of filter brand/model # does it need?
Asked by Brca7670.
- A:Answer Brca7670, this Whirlpool® Refrigerator does come with a water filter. This model requires filter number EDR1RXD1. We hope this helps!
Answered by WhirlpoolTeam

Q: QuestionHow do you adjust the freezer shelves? Sound easy enough, but not so much....I've tried and can't get them out of the slots.
Asked by Dan1.
- A:Answer Hello Dan1, the freezer shelves are not adjustable. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!
Answered by WhirlpoolTeam

Q: QuestionThe fridge door on my fridge opens towards a glass pantry door. Is there a way to make the door open less widely? It swings a little too far for us! Thanks
Asked by Griffin.
- A:Answer Hello Griffin! Unfortunately, there is no way to adjust how wide the door swings. We greatly apologize.
Answered by WhirlpoolTeam

Q: QuestionDoes it dispense crushed ice as well?
Asked by Lou.
- A:Answer Hi Lou, yes, this model will dispense crushed and cubed ice. We hope this helps!
Answered by WhirlpoolTeam

Q: QuestionDOES THE DEPTH INCLUDE THE " BUMP OUT" IN THE BACK OF THE REFRIGERATOR? I AM HAVING A HARD TIME FINDING A REPLACEMENT FOR MY BELOVED BUT OLD ROPER SIDE BY SIDE REFRIGERATOR. ALL REFRIGERATORS ARE BIGGER NOWADAYS.
Asked by RONDEE.
This question was asked about the related product: Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - White
- A:Answer The overall depth without the handles is 31 5/8''.
Answered by CommunityAnswer
Q: Questionhow do you adjust the shelves in the freezer area... Thanks
Asked by MarkyMoe.
- A:Answer You don't. You can't move them.
Answered by Meatman
Q: QuestionI just purchased this item on Oct 25th 2017 at Best Buy. I cant find this item anywhere and there are no ratings on this item. Is this a brand new item or a discontinued item?
Asked by Darryl.
This question was asked about the related product: Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Black Stainless Steel
- A:Answer I asked that question to Whirlpool. It is a new model that they are accepting orders on but has not been shipped yet
Answered by Tomm
Q: Questionhow quiet is the icemaker as this is important, on some manufactures their ice makers seem to be noisy and bothewrsome to someone being close to the unit.
Asked by fred.
- A:Answer The Ice Maker itself is quite. But ice cubes do make a lighter sound when they drop in the bin upon formation.
Answered by KDM12
Q: QuestionCan you wash the part that the ice comes out of
Asked by Foof.
- A:Answer Hi! For information on care and cleaning for model WRS321SDHZ please visit the Owners Manual at https://s3.amazonaws.com/sm-backend-production-attachments/userguide-w10407342-revb-eco.pdf Below are also steps in cleaning the ice maker. Step 1: Remove ice bin from freezer Before cleaning your ice maker, be sure to turn off the unit and disconnect the refrigerator’s power supply. Remove the ice bin from the freezer by placing your fingers into the hole at the base of the bin and squeezing the latch to release it. Once released, lift the bin up and pull it straight out. Step 2: Remove ice from the bin Empty the remaining ice into a bucket or sink and check to make sure that there isn’t any leftover ice frozen onto the bin. If there is, use warm water and a washcloth to melt the ice and remove it. Step 3: Clean the ice dispenser chute If ice is not being dispensed regularly by the ice maker, it may be necessary to clean out the ice dispenser chute located beneath the ice storage bin. Using a warm washcloth, wipe down the chute to melt and dislodge the built up ice particles, making sure to dry it thoroughly once you’re through. Step 4: Clean the ice bin Using a warm washcloth and an approved ice machine cleaner, wipe down the ice bin until it is free from all residue. Be sure to thoroughly dry the bin before placing it back into the freezer. Step 5: Run a few cycles Once you have finished cleaning and replacing the ice maker bin, run and discard a few cycles of ice to ensure all solution has been removed from the system. Thank you for your inquiry about our Whirlpool® appliances.
Answered by WhirlpoolTeam
Q: QuestionDoes it still have the "Can Caddy - Metal Wire Rack" as of Jun 2026? I see one post says BBY says it no longer offers this, and another says to call whirlpool for it.
Asked by Anonymous.
- A:Answer I purchased 12/2025 it did not have a can caddy. I was not aware this was a feature. I will call Whirlpool.
Answered by davefenni
Q: QuestionWhat filter do i need to order and how do I install it and when? Thank you
Asked by Jim.
- A:Answer We appreciate you reaching out to us with your inquiry about your Whirlpool® appliances. For your WRS321SDHZ model refrigerator, the correct water filter is EDR1RXD1. To maintain optimal water quality and flow, you should change the water filter cartridge at least every six months. If you notice a significant decrease in water flow to the dispenser or ice maker before the six-month period is up, we recommend replacing the filter sooner. For detailed instructions on how to change the water filter, please refer to page 5 of the Owner's Manual: https://s3.amazonaws.com/sm-backend-production-attachments/userguide-w10407342-revb-eco.pdf.
Answered by WhirlpoolTeam
Q: QuestionNeed replacement freezer light and inside refrigerator light
Asked by Anonymous.
This question was asked about the related product: Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - White
- A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you. If you your product is under and extended warranty with the dealer or extended service plan administer, please reach out to them for further assistance.
Answered by WhirlpoolTeam
Q: QuestionWill this refrigerator fit in a Ford Explorer eddie Bauer limited edition su v truck
Asked by Fit.
- A:Answer Hello! We would be unable to advise if it would fit in your vehicle, but we can provide you with the complete dimensions of model WRS321SDHZ. Carton Dimensions: Depth: 34.25" Height 68.5" Width 35.5" Product Dimension's: Depth 33.75" Height 66.625" Width 31.625" Thank you for your inquiry about our Whirlpool® appliances.
Answered by WhirlpoolTeam
Q: QuestionSERIE 4A32515144 how to change the filter model FFHS2622MSH
Asked by SOULEY.
- A:Answer Hello! Thank you for reaching out. Frigidaire is outside of the Whirlpool family of brands. For further assistance with your Refrigerator, please contact 800-374-4432. We sincerely apologize for any inconvenience that this may cause.
Answered by WhirlpoolTeam
Q: QuestionHow much ice should this make in a 24 hr period? When installed the tech gave us no info and only half installed it We also got no product guide book for the fridge
Asked by Badchoice.
- A:Answer Best Buy installed they told me to let it fill up one day the. Dump all the ice it was full . They also told me drain water out too I did that too. No complaints.
Answered by Anonymous
Q: Questioncan the Unit fit properly in a 36" space with a wall on one side and still be able to the doors fully to access all features of the Unit?
Asked by Anonymous.
- A:Answer I can't know for sure in your space, but I was able to do so in my kitchen with a wall on one side (the right of the unit). My initial measure was 36 inches along the floor with a baseboard. All parts of the fridge are usable; I cannot get the drawers fully out of the unit, because the fridge door does not open as wide as it possibly could. I will live with that because I wanted a side-by-side and this was the most narrow in width I was able to find. If you have seen reviews, you know the freezer is small, and it is, but again, a trade off that was worth it to me. Make sure you measure well, and if you have a bit more room above any baseboard this will give you slightly more room for the door handle. I have a window perpendicular to the fridge along the wall so that helped too. If yours is a solid wall and no extra portion of an inch above the baseboard, you may get it in there but it might be to snug for everyday use for you. When thinking about the measurements--don't forget the handles, which is why the window helps in my case, it gives me a little more room that lets the handle have a bit more room for opening. One thing: the delivery man showed up and said--I don't think it will fit, but I had measured really well, and had someone else check too, and I knew it would. I told him I new the fridge door wouldn't open all the way, and I was okay with that. It fit and I'm very happy with it. I did line one of my drawers just in case for easier cleaning. So look at your situation, think about the use of the unit functionally, consider what you are willing to live with, and good luck. P.S. I got the black stainless steel finish and love it.
Answered by WillItFit
Q: QuestionAre the coils never clean.
Asked by Anonymous.
This question was asked about the related product: Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - White
- A:Answer Hello! For model WRS321SDHW There is no need for routine condenser cleaning in normal home operating environments. If the environment is particularly greasy or dusty, or there is significant pet traffic in the home, the condenser should be cleaned every 2 to 3 months to ensure maximum efficiency. If you need to clean the condenser: Remove the base grille. See the “Door Removal” instructions, either in the Owner’s Manual or in the separate instruction sheet provided with your refrigerator. Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille, and the front surface area of the condenser. Replace the base grille when finished.
Answered by WhirlpoolTeam
Q: QuestionShelf in place of ice maker
Asked by sinner.
- A:Answer Not for me. I like having access to ice on the door. However, the location of the shut off for the ice maker is totally inconvenient! You have to completely remove the ice dispenser to get to an Off/on button.
Answered by Anonymous
Q: QuestionCan you make different sizes of ice with the ice maker
Asked by Icemaker.
- A:Answer No but you can switch the settings to crushed
Answered by KimL
Q: QuestionWhat is the depth of this refrigerator without the doors? Can it go through doorways 29" wide?
Asked by Narrowdoorways.
- A:Answer 33 " wide
Answered by ArnulfoAVelasco
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