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We are terribly sorry to hear this Caligirl. We are attaching the link to the use and care guide which should answer all of your questions moving forward. https://www.whirlpool.com/content/dam/global/documents/201804/use-and-care-w11102916c.pdf
Sorry, there was a problem. Please try again later.I use baking soda and a damp sponge or wash cloth to clean my stove top. Then I use Windex and paper towels to keep it shiny.
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