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Hi Becky. We, first, suggest you check the link trap and then also the the venting off the back of the unit and the port to the outside to make sure it's clear and air can easily get through. There is a timed dry function you can utilize that doesn't use sensing. If, after trying this you require further assistance, please don't hesitate to reach out to us at Whirlpool 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM Eastern. We hope this helps!
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