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You need to hit the Cancel button first, which is the same button as hold to Start button. If the Lid light is on, you can’t open or stop the washer. It is a safety design. After you hit Cancel, the Lid light is off, then you can do whatever you want the machine do.
Sorry, there was a problem. Please try again later.Hello Cecilia, try turning the unit off and back on from the breaker box, if you’re still having the issue please contact our Whirlpool Customer Service Department at 1-800-253-1301.
Sorry, there was a problem. Please try again later.No answer nor solution. Check with the store or manufacturer. I have Geek Squad protection...perfect for a situation like yours.
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