Questions & Answers

Q: QuestionCan anyone recommend a drain hose that fits this unit?

Asked 3 years ago by Samser.

• A:Answer The optional gravity drain hose for this model is ARC-TYPN-UDPH. To further assist you with parts and accessories, please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected].

  Answered 3 years ago by Whynter Customer Service

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Q: QuestionDoes this have to be window mounted or can it sit on the floor? If so, what size hole is needed for the exhaust hose and dehumidifier hose? Thank you

Asked 4 years ago by Rick.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer The unit is designed to sit on the floor and includes the window venting kit.
  
  If you have additional questions, please visit our website to contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST.

  Answered 4 years ago by Whynter Customer Service

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Q: QuestionWhat are the dimensions of the exhaust hose? Diameter and length. Thank you

Asked 4 years ago by Fayehb.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer Hi there,
  
  Extendable exhaust hose (up to 60″)/ 5.5″ diameter.
  
  If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected].

  Answered 4 years ago by Whynter Customer Service

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Q: QuestionMy questions are: 1-does it need to be vented to a window? If so, how long is hose to get from unit to a window? 2-it says dual hose. Is the second hose to drain water??? How often does that need to happen? Do both hoses come with the unit??

Asked 5 years ago by clueless.

• A:Answer The hoses move air through the condenser located in the unit. In order to cool the air inside the home, the heat has to be removed. Removing hot air is the function of the two hoses. One is intake, the other is exhaust. According to the specs, an external water drain is not necessary unless you are in a very humid environment.

  Answered 5 years ago by Slim

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Q: QuestionWill this run on a gent that produces 3650 watts?

Asked 5 years ago by Tony.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer Tony,
  
  This portable air conditioner should be able to run on the generator described.
  
  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 5 years ago by Whynter Customer Service

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Q: QuestionDoes a plastic bracket come for window use?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer Hello,
  
  Your unit will come with a complete window kit to install this portable air conditioner.
  
  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 5 years ago by Whynter Customer Service

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Q: Questioncan it be used outside

Asked 5 years ago by steve9800.

• A:Answer No it's not intended for outside use.

  Answered 5 years ago by SkippyVerified Purchase

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Q: QuestionIs it noisy?

Asked 5 years ago by MamaDoc.

• A:Answer Very quiet. One of the reasons I chose this model.

  Answered 5 years ago by Slim

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Q: QuestionWhat is the diameter and length of the hoses?

Asked 5 years ago by Robb.

• A:Answer The exhaust hose is 5.9" and the intake is 5.0" in diameter. The hoses extend up to up to 60″.
  
  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 5 years ago by Whynter Customer Service

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Q: QuestionWill this work with a casement window?

Asked 5 years ago by Sammy.

• A:Answer this unit comes with an insert of 6.5" W x 20" L (minimum), 46" (maximum).. the only window that would b e a problem would be an awning type

  Answered 5 years ago by Philip

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Q: QuestionI recently bought this unit and within a day there was a vomit-like smell in the room where the unit is located. Why is this?

Asked 5 years ago by ClosetedEpicGamer.

• A:Answer Did you check the intake airways? I would check to see in anything got in there by accident. Also check the black filter you need to place in the back before you run it. Maybe rinse it and dry it thoroughly. Just a thought.

  Answered 5 years ago by SkippyVerified Purchase

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Q: QuestionI got this ac threw Amazon it has no instructions Do I need to add water to it ?

Asked 6 years ago by Anonymous.

• A:Answer No, it's not an evaporative cooler. You may have to drain it, however. The user manual is available on the manufacturer website https://www.whynter.com/product/whynter-eco-friendly-12000-btu-dual-hose-portable-air-conditioner/

  Answered 5 years ago by Chris

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Q: QuestionCan you run this for cooling without the dehumidifying feature?

Asked 6 years ago by Laurie.

• A:Answer No.

  Answered 6 years ago by LeonVerified Purchase

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Q: Questionwhat is the noise rating?

Asked 7 years ago by yamadata.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer This unit is rated at < 52.5 decibels.

  Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.

  Answered 7 years ago by Whynter Customer Service

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Q: QuestionOk how big of a room does this one cool I have 8 feet celing and 2 adults in room bedroom small master has an odd spaces . Hard to know how many square feet. Can I order it and pick up pay at store? Return policy?

Asked 7 years ago by Dirockson.

• A:Answer We bought this for our ~430'sq apt that has 10' ceilings & it works great. We use fans to move the cool air around b/c it's not a studio/open concept, but it still gets the job done very nicely!

  Answered 5 years ago by Chris

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Q: QuestionDose this unit need water

Asked 7 years ago by ToriLynn.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer No, but the water from the unit needs to be drained at least once a month if you are using it extensively.

  Answered 7 years ago by HarshaVerified Purchase

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Q: QuestiondO YOU NEED A WINDOW KIT F OR THIS UNIT?

Asked 8 years ago by Anonymous.

• A:Answer It comes with an excellent window tint, however I would highly suggest purchasing several feet of foam tape to aid in insulation

  Answered 7 years ago by Jeffrocco1Verified Purchase

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Q: Questionwhat is the dimention of the unit

Asked 9 years ago by Anonymous.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer The dimensions are 20" W x 19" D x 35" H.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionDo you have it in stock in regal park elmhurst ny

Asked 9 years ago by Erick.

This question was asked about the related product: Whynter - ARC-12S 12,000 BTU (5,000 BTU SACC) Portable Air Conditioner with Activated Carbon Filter, up to 400 sq ft - Platinum

• A:Answer Please click the link below for a listed of our authorized retailers. https://www.whynter.com/where-to-buy/ To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected].

  Answered 8 years ago by Whynter Customer Service

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